Manager Six Sigma

JONATHAN MIDDLETON, PMP

817-***-**** | **** Clydesdale Drive | Grand Prairie, TX 75052 |

***********@*****.***

Project Engineering manager

|Highly effective and results-driven Engineering |( Continuous Improvement |

|Specialist with extensive experience in |( Lean Six Sigma (Minitab) |

|telecommunications, root cause analysis, workflow |( Project Management |

|planning, and corrective action development and |( Quality Control/Assurance |

|implementation. Certified Six Sigma Black Belt and |(QC/QA) |

|Project Management Professional (PMP) with broad |( Leadership & Teambuilding |

|knowledge of lean manufacturing techniques and 5S |( Product Design & Launch |

|principles and proven strengths in value stream |( Staff Training & |

|mapping. |Development |

|Excellent problem-solving and budget analysis skills,|( Budget Administration |

|impeccable attention to detail, and exceptional |( Customer Relationship |

|process development abilities. Continuously search |Management |

|for ways to streamline manufacturing and repair |( Microsoft Project & Office |

|procedures. Top performer and valuable contributor to|Suite |

|production teams. | |

SELECTED CAREER HIGHLIGHTS

. Progressed through series of positions with increasing responsibilities

for Nokia Mobile Phones in recognition of exemplary performance and key

contributions to numerous organizational advances:

- Utilized expertise in Six Sigma methodologies to strengthen Nokia's

ability to repair mobile phones on first attempt by 10% (nominated for

Global Excellence Award in 2011).

- Reduced costs as CARE Manager by employing value stream mapping to

optimize repair process and recommended new procedures for customer

contact centers that elevated client satisfaction by 20%.

- As Lifecycle Manager Lead, spearheaded 3 Six Sigma Black Belt and 5

Green Belt projects to enhance new product introduction and repair

process for North American markets including boosting

efficiency/productivity by 20%-30%, reducing repair turnaround times

by 50%, minimizing waste to save 10%-15% in annual costs, and

significantly improving customer satisfaction.

- Initiated creation of consumer walk-in centers in major US cities to

improve customer service and equipment repair capabilities; directed

establishment of 8 facilities and developed plans for 20 additional

sites prior to Nokia's transition from selling directly to end-users

to dealing with cell phone carriers.

- Selected to lead 5S implementation as Project Engineer,

labeling/systematizing production equipment and enhancing overall

organization to strengthen project management phases and increase

efficiency by 30%-40%.

. Enlisted to set up new Dallas office as General Manager for Secured Alarm

Systems; performed thorough evaluation of sales process, determined areas

of improvement/simplification, and introduced consultative sales approach

that expedited training and grow revenue by 35%.

PROFESSIONAL EXPERIENCE

Secured Alarm Systems | Arlington, TX (2012-Present)

General Manager

Hired to provide leadership and customer relations expertise for authorized

Security Networks dealer specializing in sales and installation of security

systems for homes and businesses. Challenged to establish new branch and

oversee daily operations for Dallas-Fort Worth Metroplex area encompassing

Dallas, Plano, Irving, Fort Worth, and Arlington. Manage staff of 10-12

sales representatives including hiring/recruiting, training, and coaching.

Nokia Mobile Phones | Irving, TX (1994-2012)

CARE Manager (2010-2012)

Transitioned into new role to direct mobile phone servicing operations,

enhance repair process, and manage relationships between customers, contact

center, and outsourced repair facilities for multinational

telecommunications and IT corporation. Monitored customer satisfaction

surveys, tracked key performance indicators (KPIs), and conducted root

cause analyses to identify critical failures in product launches,

developing practical solutions to enhance product capabilities and

reliability.

Lifecycle Manager Lead (2007-2010)

Presided over entire product lifecycle from conception through design, R&D,

and manufacturing stages, supplying valued expertise in system design,

configuration, and maintenance. Supervised 3 Project Managers and steered

Six Sigma initiatives to improve efficiency and create new products for

North American markets.

Engineering Manager (2005-2007)

Earned promotion to steer engineering operations for 4 repair facilities.

Directed 4 Engineers and 2 Technicians responsible for supporting new

product development and engineering initiatives throughout North America

including developing cutting-edge software for subcontractors/outsourced

manufacturing facilities and establishing production processes, hardware,

and calibration. Led new product teams of approximately 150 employees at

multiple sites and held full responsibility for training, calibration, and

equipment maintenance to ensure product readiness and proper process

verification.

Project Engineer (2002-2005)

Guided and mentored team of 5 encompassing Lead Technician and 4 Test

Technicians. Devised project plans to increase profitability and quality

while simplifying manufacturing processes to streamline new product

introduction. Coordinated Six Sigma initiatives and directed implementation

of 5S methodology.

Additional positions with Nokia Mobile Phones include Technical Trainer and

Field Support Technician, Product Technician, Diagnostic Technician

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Applied Science in Electronics Engineering Technology, ITT

Technical Institute, Indianapolis, IN

Associate of Applied Science in Electronics Engineering Technology, ITT

Technical Institute, Arlington, TX

Certified Project Management Professional (PMP), Project Management

Institute (PMI)

Certified Six Sigma Black and Green Belt

Licensed Alarm Salesperson, TX Department of Public Safety

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