Customer Service Computer

Renee S. Oen

** ********* **, ************, ** **185

757-***-**** or 757-***-****

*****.*****@*****.*** or *****.*******@*****.***

CUSTOMER SERVICE PROFESSIONAL

Profile • More than 10 years’ successful experience in customer service and support with recognized strengths and customer service skills.

• Possess solid computer skills.

• Excellent working knowledge using IBM, Microsoft Excel, WordPerfect, Microsoft Word, Power point and Internet.

• Ability to train, motivates, and supervises customer service employees.

• A team player, acknowledged as “Total Quality Customer Service Professional.”

• Excellent ability to write, count and read the documentation.

Synopsis of Achievements • Increased customer retention by 10%.

• Proactive planning led to notable increase in morale in all departments.

• Created customer satisfaction survey, drastically reducing potential problems.

• Was voted safety team leader.

Employment Shindler Elevators, Sidney, OH 2011 - 2012

Computer Board Repairer

• Responsible to repair the computers and revive the efficiency of the computers

• Examine the electrical components and identify the errors in the circuits and wiring

• Solder the broken parts and tighten the loose connections to rectify the malfunctioning

• Free the computer systems of viruses, spyware or Trojans

• Repair the computer parts such as keyboards, mouse, speakers, monitors, etc.

• Tested computer chips to ensure the right function of the chip

• Programmed computer chips to do certain functions

• Used a wire to cut the right length for certain computer boards

J&B Cable, Fredericksburg, Va 2004- 2008

Client Support

• Received callers at establishment, determined nature of business and directed callers to destination.

• Recorded name, time of call, nature of business and person called upon.

• Operated telephone console to receive incoming messages.

• Issued visitor’s passes when required.

• Made future appointments and answered inquiries.

• Answered inquiries from persons entering establishment.

• Provided information regarding activities and location of departments, offices and employees within organization.

Education Chancellor High, Fredericksburg, Va

Reference available up on request. 1990

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