Manager Office

Alicia Garcia

*** **** ***** *** **

New York, NY 10032

Phone: 646-***-****

Cell: 646-***-****

E-Mail: *********@*****.***

Accomplishments

Verify customers' credit, and establish how the customer will pay for the accommodation.

Contact housekeeping or maintenance staff when guests report problems.

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Compute bills, collect payments, and make change for guests PROFESSIONAL EXPERIENCE

INTERNATIONAL HOUSE New York, NY

Office Manager January 2009- January 2012

• Managed receptionist, schedules, time sheets and payroll on excel

• Collaborated with staff and counselors to develop counseling programs to resolve problems with individual students

• Supervised the activities of housekeeping facility, and notify appropriate personnel

• Resolved interpersonal problems between residents

• Maintained an organization process in various storage facilities, Liaison between departments and residents

• Maintained security logs utilizing excel spreadsheets

Reception March 2008- December 2008

• Answered inquiries pertaining to hotel services, student registration and accommodations

• Made and confirmed reservations, Compute bills, collect payments, and made changes for guests

• Recorded guest comments or complaints, referring customers to managers as necessary

• Contacted housekeeping or maintenance staff when guests reported problems

CBA BANQUET COMPANY New York, NY

Event Coordinator January 2003- March 2007

• Directed the planning and execution of corporate events

• Worked with an array of vendors and clients to arrange venues

• Managed and schedule the staff for all the events

• Worked on billing, pricing and payroll

• Ensured the smooth flow of documents - both electronic and paper - between Venders and contractors

• Answer and direct telephone calls, take messages and schedule meetings and appointments

MSC CRUISES Moonachie, NJ

Group Reservation Specialists January 2003 - January 2005

• Provided clients with assistance in preparing required travel documents and forms.

• Planed routes, accommodation details, and compute fares and fees utilizing AS400 system

• Prepared customers invoices and accepted payment

• Examined passenger documentation to determine destinations and to assign boarding passes

• Contact hotel, resort, and travel operators to obtain current advertising literature

MSC SHIPPING CO. New York / Charleston, SC

Equipment Specialist June 1998 – June 2002

• Liaison between MSC Shipping and US customs to ensure that all shipments were processed and moved from the US Customs facilities

• Worked with the day to day inventory with the seaport on the loading and shipping manifest of each vessel

• Monitored inventory transactions at warehouse facilities so the each US Port had sufficient amount of equipment

• Checked import/export documentation to determine cargo contents, and classify goods into different tariff groups, using a tariff coding system and excel spreadsheets

• Communicated with VIP customers on a daily basis to assist with the expeditious delivery And loading of worldwide containers

• Entered logistics-related data into databases using various Microsoft programs

Education

Berkeley College, New York, NY, United States

Bachelors Degree in International Business, graduation May 2013

Interboro College, New York, NY, United States

Business Management

Additional Skills

• Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)

• Bilingual English and Spanish

• Completion of the Fire Safety Directors Course

Contact this candidate