Microsoft Certified IT Professional

Leslie D. Moody

***** ***** ***** **.

Humble, TX. 77346

Home 936-***-****

*************@*****.***

OBJECTIVE

Microsoft Certified Professional seeking entry-level Information Technology position with growth-oriented company offering opportunity for advancement and professional development.

CERTIFICATIONS

Microsoft Certified Professional - Microsoft Corporation, 2001

Installing, Configuring, and Administering Microsoft Windows 2000 Professional

Installing, Configuring, and Administering Microsoft Windows 2000 Server

Administering Microsoft SQL Server 7.0

Designing Security for a Microsoft Windows 2000 Network

CompTIA A+ Core Certification

EMPLOYMENT EXPERIENCE

Bertling Logistics, Houston, TX

Systems Support Specialist, 8/06 – 10/08

Responsible for set-up and configuration of new employee desktop or laptop pc's including installation of hardware and software, and using active directory to configure new exchange,

User accounts and Blackberry handheld accounts. Monitor and troubleshoot network server issues. Responsible for backups/recoveries using Veritas and windows backup software. Configure windows VPN and SonicWall VPN accounts. Used Trend Micro officescan and Appriver Anti-Virus and Spam filter software for email filtering. Responsible for desktop support, and troubleshooting users in the U.S. and abroad with a wide range of technical issues.

Robert Half / McBride & Son Homes, St. Louis, MO (Contract)

Desktop Support Specialist, 03/06 – 06/06

Responsible for approximately 100 users and 40-plus sales subdivisions and the agent’s hardware and software training. Remote Installation using Ultra VNC and PC anywhere, and configuration of the agent’s sales program, Installation, configuration and troubleshooting of Linksys wireless routers and networks

Installation and configuration of RIS and WSUS servers and Citrix client

Set-up new Dell laptop and desktop PC’s for new employees including configuration of Exchange accounts using RPC over TCP/IP, and troubleshooting a wide variety of client pc issues.

Ford Motor Company, St. Louis, MO

Computer Specialist, 07/05 – 12/05

Responsible for approximately 1200 – 1500 users desktop support, programming of Uticors, Imaging and Data migration of user profiles from hard drive to hard drive and over the network with Ghost 9.0, installing, configuring and troubleshooting hardware and software on users desktops and laptops, installing, mapping and troubleshooting local and network printers, using registry editor to configure auto logon profiles.

Apex Systems / Unisys, St. Louis, MO (Contract)

PC/Image Technician, 02/05 – 07/05

Responsible for Imaging and Data Migration with Ghost 9.0 of Hard drives

Responsible for refresh on new Dell desktops and laptops for Washington University School of Medicine. My duties consisted of swapping the hard drives with users data; Scanning data from the old computer such as background screen, screensaver, and printers; Setting up new profile name; Changing BIOS/CMOS settings; Filling out paperwork information such as serial numbers and asset numbers, naming the new PC name as well as the old name; Transferring old data to new PC; Mapping to the network; Setup MS Outlook and Installation and configuration of Windows XP os.

Robert Half / Boeing Corporation, St. Louis, MO (Contract)

Deployment Technician, 10/04 – 01/05

Responsible for approximately 1000 users refresh project on new Dell desktops for the Boeing Company. Responsible for Installation and Configuration of Dell workstations monitors in Lan/Wan Environments, Image and Data Migration with Ghost 7.0 and Installation and configuration of Windows XP os upgraded from windows 2000.

EDUCATION AND RELEVANT SKILLS

EDUCATION

Coldwell Banker-Gundaker, St. Louis, MO

School of Real Estate

Passed National and Mo. State Exam

Graduated in April 2005

2001- 2002 Missouri College, St. Louis, MO

Information Technology / Microsoft Certification

Graduated in September 2002

1990-1993 Forest Park Community College, St. Louis, MO

Criminal Justice

Completed 67 credit hours

RELEVENT SKILLS

Software/ Applications

Office 2000 / Office 2003

Word, Excel, Access, Powerpoint, Outlook, Microsoft Office 97, Word, Excel, Access, Norton System Works, Norton Ghost, Norton AntiVirus Corporate, McAfee VirusScan, Trend MicroScan office Client, and Veritas 10.0

Protocols/Tools

TCP/IP, NwLink, IPX/SPX, NetBEUI, DNS, DHCP, DHCP-Relay Agent, MS CHAP v2, MS CHAPv2, CHAP, PAP, EAP, L2TP, PPTP, PPP, NAT, VPN, RAS, IPSec, Terminal Services, Active Directory, MMC, Emergency Disk Repair, Network Monitor, Disk Monitoring and Optimization, Author/User Mode Console, Recovery Console, Device Manager, System Information, Auditing, Command Line

Operating Systems/Hardware

Windows XP Professional

Windows 2000 Professional

Windows 2000 Server

Windows 98

Windows 95

NT Workstation

Printers

Hewlett -Packard, Ricoh, Lexmark, Canon, Brother, Xerox.

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