Customer Service Administrative Assistant
Resume:
Heather Weaver
Ogden, UT **404
Phone: 480-***-****
Email: **********@*****.***
QUALIFICATION SUMMARY:
* ***** ***** ****** ******* experience in fast paced customer oriented Financial Business.
6 Years Administrative Assistant Experience
Great organization and communication skills, extensive multi-tasking and critical problem solving skills.
Advanced skills in Microsoft Office Products including; Microsoft Word, Excel, Access, and Outlook.
Above advanced clerical skills, typing 80 WPM and excellent 10 Key skills.
EMPLOYMENT SUMMARY:
Syracuse Arts Academy – Computer Teacher 08/2010 – Present
Teach Kindergarten through 6th Grade students how to properly type and respect computer equipment.
Teach Kindergarten through 6th Grade students how to properly type.
Teach Kindergarten through 6th Grade students how to respect computer equipment.
Teach Kindergarten through 6th Grade students how to use computers to enhance their learning.
Keep track of equipment used by other teachers.
Nation’s First Financial - Front Office Manager 11/2007- 06/2010
Managed everyday operations of the Surprise Arizona office and relayed information to Corporate Office. Prepared applications, brochures, etc. for the Account Managers to better assist the clients.
Customer Service: Kept database up to date with existing and new client’s information. Answered multi-line phones and directed calls to appropriate person.
Procured office related materials for all offices and coordinated deliveries.
Entered all data related information into the client database and maintained records.
Assisted Account Managers in getting applications ready for clients to sign, making copies of all paperwork, and sending out birthday/thank you cards to the clients.
Maintained both electronic and paper copy company records.
H.W. Johnson, Inc.- Accounts Receivable 02/2007 - 11/2007
Ensured paperwork was in order so that correct monthly statements could be created and sent out to the customers.
Create and submit billings monthly to customers
Maintained customer records
Met with job Supervisors in order to ensure customers were being properly billed.
Nation’s First Financial- Front Office Manager 09/2005 - 02/2007
Managed everyday operations of Surprise office and relayed information to Corporate Office. Prepared applications, brochures, etc. for the Account Managers to better assist the clients.
Customer Service: Kept database up to date with existing and new client’s information. Answered multi-line phones and directed calls to appropriate person.
Procured office related materials for all offices and coordinated deliveries.
Entered all data related information into the client database and maintained records.
Assisted Account Managers in getting applications ready for clients to sign, making copies of all paperwork, and sending out birthday/thank you cards to the clients.
Maintained both electronic and paper copy company records.
CNA National Warranty- Underwriter 11/2004 - 09/2005
Entered Vehicle Service Contracts and Harley Davidson Extended Service Plans for dealerships Nationwide into company database.
Ensured vehicle service contracts and service plans were within the underwriting guidelines.
Entered contracts into the company database on a daily basis meeting data entry quota, processed cancellations of contracts, and transfer requests.
Answered customer’s questions or concerns.
Arise, Inc.- Administrative Assistant 12/2003 - 06/2004
Assisted the Director of Managed Care Department in interviewing prospective employees, ordering supplies, and managing the database.
Audited 200+ employee files to federal guidelines/standards
Fingerprinting, background check, reference/credential verification
Responsible for: filing, ordering supplies, coding billing, copying, faxing, database management
Payroll and New Hire Orientation/Training
Assisted the Director’s schedules which included: planning meetings, reports, responding to e-mails and other inquirers
Thorobred Chevrolet- Body Shop Receptionist 09/2002 - 11/2003
Prepared the Service Advisors work orders and files for customers and coordinating rental vehicle pick-ups.
Answered multi-line phone system
Created customer files and work orders
Coordinated with rental company to pick customers up
EDUCATION SUMMARY:
Rio Salado Community College – Associates of Arts Emphasis in History
Estimated Completion Spring 2011
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