Manager Software Developer

Alicia Moss

**** ********* ***** • Westerville, OH 43081 • 862-***-****) • ****.******.*@*****.***

Qualifications and Skills

Excellent written communication skills coupled with a solid foundation in IT. Ability to grasp new concepts quickly and thoroughly. Experience communicating with business users, developing training materials, and writing documentation. Diverse professional and educational background that demonstrates strong learning capabilities, and an interest in both technical and creative subjects.

Experience

HMB, Inc – Columbus, OH

(Consulting position for client NiSource)

Software Developer Jan 2010 – Aug 2010

Performed enhancements and implemented bug fixes to both batch and interactive (CICS) COBOL programs used in billing large industrial and commercial accounts.

Maintained and updated JCL and Easytrieve programs for reporting on accounts receivable and customer processing information.

Worked with both Z/OS and windows operating systems, as well as DB2 and IMS databases.

Documented details of bug fixes, code changes, and test results for use in ticket and progress tracking.

Created/updated documentation and instructions for various procedures, including performing customer adjustments, processing pricing updates, and billing customers.

Kanebridge Corporation – Oakland, NJ

Software Developer/ Crystal Reports Administrator Jan 2007 – Dec 2009

Created, distributed, and ensured the accuracy of reports for all departments within the company. Responsible for report scheduling and automated delivery using rePORTAL software.

Wrote specifications and designed table structure, user interface, and program logic for a project to create dynamic lists of customers used in telemarketing efforts.

Developed reporting solutions for business users through direct correspondence, and determined specifications based on user needs.

Used the Java programming language in bug fixes, enhancements, and new development on standalone user interface application. Application was used by all employees of the company to enter, ship, and track orders, enter A/R data, view purchasing information, and review inventory.

Created shipping label layouts using ZPL programming language, and followed detailed specifications regarding the format and encoding of alphanumeric and 2-dimensional barcodes.

Performed data updates for shipping information and customer pricing to RMS database using Microsoft Access and SQL.

Wrote programs using the COBOL programming language. Output was used for customer invoicing, problem ticket processing and notifications, and accounting reports.

Assistant Marketing Manager Aug 2005 – Jan 2007

Trained and supervised employees during telemarketing projects.

Authored telemarketing scripts

Created training materials and documentation used to instruct new telemarketers.

Coordinated with customers and print shop to create personalized catalog covers.

Collected data for and composed marketing spreadsheets used in pricing analysis and customer acquisition/quotes.

Streamlined spreadsheet creation by integrating knowledge of Crystal Reports.

Generated lists for telemarketing calls and mailing of promotional material.

Assisted marketing manager in scheduling and monitoring the progress of marketing projects, as well as securing new customer accounts.

Traveled to trade shows to speak one-on-one with existing and potential customers.

Completed training courses in both Microsoft Excel and Crystal Reports XI.

Education

Douglass College/ Rutgers University New Brunswick, NJ 1999- 2003

B.A., Cultural Anthropology

Graduated 3.7 GPA

University of New Orleans New Orleans, LA Dec 2005- May 2005

Graduate Courses, English language and literature

4.0 GPA

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