Customer Service Technician
Resume:
George Hines
Sun Valley, CA 91352
********@*****.***
EDUCATION
UEI College, Van Nuys, CA – Computer Systems Technician, 2011
SKILLS
• Proven ability to diagnose, troubleshoot, and resolve technical problems.
• Typing 50 WPM
• Data Entry (alpha-numeric)
• Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications.
• Outstanding communication skills demonstrated background working well with students and instructors as well as classmates in one-on-one and group settings.
• Superior analytical and problem-solving abilities, with track record of improving operations.
• Operate as service point-of-contact for help-desk, helping to diagnose troubleshoot on a dialog basis.
• Provide daily technical support for e-mail, network, connectivity, telecommunications, and system maintenance. Set up computers and install software.
• Tutored students in various operating system and software application to enhance basic understand of computers usage.
• Served as mentor in computer labs and help train students.
TECHNICAL QUALIFICATIONS
Operating Systems: Windows 2000/XP/7, Windows Server 2003 &2008, Linux
Software Applications: MS Office 2000/XP (Word, Excel, Power Point, Access) Networking: LAN/WAN, TCP/IP, VPN
EXPERIENCE
818 Computers Northridge, CA
04/11 - Present
Computer Technician
• Installing/building computers
• Installed operating system
• Upgrade memory,
• Software upgrading.
• Change hard drive.
REM EYEWEAR(Externship) Sun Valley, CA
03/11
Help Desk Technician
• Assist IT department with help desk support, network technician work
• Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines.
Segovia General Building Group, Inc. San Fernando, CA
03/10 – 02/11
Office Clerk/Assistant
• Filed and maintain filing system
• Answered phones
• Created Excel spreadsheets
• Picked up and distributed mail
• Data entry
Target Los Angeles, CA
02/04 – 3/10
Customer Service/Warehouse
• Unpacked and examined shipments
• Take inventory by counting and using special counting devices
• Delivered items and goods to appropriate departments
• Tagged merchandise with price label
George Hines
8391 North San Fernando Rd #4
Sun Valley, CA 91352
********@*****.***
EDUCATION
UEI College, Van Nuys, CA – Computer Systems Technician, 2011
SKILLS
• Proven ability to diagnose, troubleshoot, and resolve technical problems.
• Typing 50 WPM
• Data Entry (alpha-numeric)
• Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications.
• Outstanding communication skills demonstrated background working well with students and instructors as well as classmates in one-on-one and group settings.
• Superior analytical and problem-solving abilities, with track record of improving operations.
• Operate as service point-of-contact for help-desk, helping to diagnose troubleshoot on a dialog basis.
• Provide daily technical support for e-mail, network, connectivity, telecommunications, and system maintenance. Set up computers and install software.
• Tutored students in various operating system and software application to enhance basic understand of computers usage.
• Served as mentor in computer labs and help train students.
TECHNICAL QUALIFICATIONS
Operating Systems: Windows 2000/XP/7, Windows Server 2003 &2008, Linux
Software Applications: MS Office 2000/XP (Word, Excel, Power Point, Access) Networking: LAN/WAN, TCP/IP, VPN
EXPERIENCE
818 Computers Northridge, CA
04/11 - Present
Computer Technician
• Installing/building computers
• Installed operating system
• Upgrade memory,
• Software upgrading.
• Change hard drive.
REM EYEWEAR(Externship) Sun Valley, CA
03/11
Help Desk Technician
• Assist IT department with help desk support, network technician work
• Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines.
Segovia General Building Group, Inc. San Fernando, CA
03/10 – 02/11
Office Clerk/Assistant
• Filed and maintain filing system
• Answered phones
• Created Excel spreadsheets
• Picked up and distributed mail
• Data entry
Target Los Angeles, CA
02/04 – 3/10
Customer Service/Warehouse
• Unpacked and examined shipments
• Take inventory by counting and using special counting devices
• Delivered items and goods to appropriate departments
• Tagged merchandise with price label
Contact this candidate