Customer Service Sales Representative

Ronerick DeKeith Simpson

**** ****** **** **** ***** • Jackson, Mississippi 39211 • 601-***-****

PROFESSIONAL PROFILE

Assertive and resourceful achiever whose varied experience in progressively challenging training, instruction and sales positions predicts similar success as a teacher/school administrator; expertise encompasses history and social studies.

Outstanding record of promotion and exceeding performances of peers.

Demonstrable ability to establish confidence, credibility and rapport with trainees, customers and colleagues.

Accustomed to handling multiple projects simultaneously, effectively and efficiently.

Adept at conveying complex information to individuals and groups possessing varying levels of expertise.

Proven record of employing both logical and creative approaches to problem resolution.

History of expanding knowledge base through university degree and advanced training.

Exceptional interpersonal, research, presentational and organizational skills.

Reputation for diligence, follow-through and dedication to quality outcomes.

EXPERIENCE

Jackson Fire Department, Jackson, MS. 1993 – Present

Chief of Operations and Recourses (2011 – Present)

• Develop and manage personnel with all operation concerns

• Teach interpersonal/communication techniques, budgeting and staffing.

Chief of the Training Division (2007 – Present)

Training Officer/Fire Instructor II/Safety Officer/Company Officer III (2001 - Present)

• Develop lesson plan and deliver training on variety of topics.

• Teach interpersonal/communication techniques, budgeting and staffing.

Public Information Officer (2002 - Present)

• Represent department to media.

Promotions:

• Chief of Operations and Recourses

• Chief of the Training Division

• Captain (finished 2nd out of 65 candidates), 2001.

• Lieutenant (finished 4th out of 104 candidates), 1998.

Additional Training:

• Hazmat Tech

• EMT

• NIMS Instructor (National Incident Management System)

• Advanced Public Information Officer

• CPR Instructor

American Public Life Insurance, Jackson, MS. 1992 - Present

Licensed Life Insurance Agent

Hooper Sound, Jackson, MS. 1991 - 1992

Sales Representative

• Three-time Salesman of Month.

Allstate Insurance Company, Jackson, MS. 1986 - 1991

Customer Service Representative.

MILITARY SERVICE

Air National Guard. 1985 - 1991

• Sergeant; Crew Chief

EDUCATION

Columbia Southern University, Orange Beach, Al.

• M.S., Occupational Safety and Health, 2012.

Jackson State University, Jackson, MS.

• B.A., Political Science, 1991.

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