Customer Service Manager

GAGANDEEP MANROY

** ******* **.

Brampton, ON L*R 1S8

Ph: h 905-***-****, m 416-***-**** E-: *******@*****.**.**

OBJECTIVE

To gain an opportunity to utilize my compassion and community pharmacy experience to serve the needs of a diverse patient population in my role as pharmacist.

SKILLS AND STRENGTHS

● Quick learner and easily adaptable to new methods and systems

● Excellent Customer Service Skills

● Ability to build and maintain productive relationship with subordinates and superiors

● Enjoy working within a fast-paced and challenging environment

● Good Communication and Interpersonal Skills

● Languages: English, Hindi and Punjabi

● Proficient in the use of various computer programs and applications: MS Word, Excel, Power point and Outlook Express and Internet, Kroll software, Fillware, Nexxsys

PROFESSIONAL EXPERIENCE

Zellers Pharmacy Nov 2011 – Current

Pharmacist (Part-time)

• Prepare prescriptions, compounds and counsel patients on prescription and OTCs

• Prepare/check compliance packaging for several patients

• Have good rapport with customers, doctor and dentists next door

Relief Pharmacist Oct 2011 – Current

• Gaining good exposure to handling high-volume pharmacies

• Experience with methadone, compliance packaging for nursing homes

Loblaw’s Pharmacy, Abbotsford, B.C. Aug 2011- Oct 2011

Pharmacy Intern

• Prepared, checked compliance packaging for up to 75 patients biweekly

• Assisted in running clinic days---flu clinic, bone density, blood pressure, diabetes awareness

• Checked accuracy of prescriptions prepared by pharmacy assistants

Performed Med checks for various patient groups including diabetic, blood pressure patients

Zellers Pharmacy, Brampton Feb 2007 – Aug 2011

Pharmacy Technician

GAGANDEEP MANROY Page no: 2

• Enter patient information/ prescription in computer system

Assist the pharmacist to prepare, package and label prescription medications including

compliance packaging, compounds

Place and receive orders for stock to maintain inventory

Help customers find non-prescription items, answer customer questions about non-drug

products

Zellers Pharmacy June 2005-May 2006

Pharmacy Tech/OTC Associate

• helped pharmacist fill prescriptions, serve customers on cash

• arranged frontshop and dispensary stock as per planogram

• helped customers find OTC items

Ferring Pharmaceuticals Pvt Ltd Jan 2000-Nov 2004

Marketing Manager

• Promoted/detailed our products to doctors

• Controlled all the sales in my area

• Achieved highest sales award continuously for 4 years.

Deep Medical Pharmacy Jan 2000- Nov 2004

Pharmacy Manager

● Inventory management, procurement of goods and supplies

● Assisted patients in selection of appropriate prescription, non-prescription medications

● Administered injections e.g.vaccines

● Worked with local physicians .

EDUCATION

Bachelor of Pharmacy

SBS Post-Graduate Institute of Biomedical Sciences, Dehradun, India

M.B.A.

IGNO University New Delhi, India

M.Sc. I.T.

Punjab Technical University Jalandhar, India

LICENSING AND EXAMINATIONS

PEBC:

• Evaluating Exam:

• MCQ Exam:

• OSCE Exam:

• Jurisprudence Exam:

• Licensed in Ontario and B.C.

References available upon request

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