Customer Service Sales

Shelia Simpson

**** ***** **.

Powder Springs, Georgia 30127

*** - ***-****

*************@*******.***

OBJECTIVE: Seeking a Network Design Engineer / Technician position in an organization towards continued CCNA certifications in the Wireless industry.

SUMMARY OF QUALIFICATIONS:

• Network Plus Certified, Cisco ICND1- Cent Certified

• Experienced in installations, repair, desktop support, and training program delivery

• Proficient in Microsoft Office suites and CAD application Dream Draper

• Delivered multi-level projects using PMP platforms

• Knowledge and use of Digital Voltmeter, Oscilloscope, and Protocol Analyzer

PROFESSIONAL EXPERIENCE:

ChrisNicks Designs LLC. - Interior Design 03/2003 – 12/2008

• Developed a sole proprietorship - interior design business netting over $50k annually

• Maintained superior customer service, developed customer base, supplied application design help desk service and support using CAD application Dream Draper

• Project Managed stakeholders - integration and scope through applied time, cost, quality and risk management analysis

• Maintained 98% success rate for sales and closed projects

Atlantel Technical - Telephone Sales / Repair 05/2000 – 03/2003

• Designed and documented guiding principles for help desk and customer service solutions

• Performed highest level - tier support for chronic related issues

• Conducted fault isolation and repair activities for PBX and Voice mail systems

• Facilitated employee evaluations and technical training

ETC Diagnostic Technician - IVR Sales / Repair 09/1999 – 05/2000

• Administered remote diagnostics and repair for Time-Temperature Intergraded Voice Mail Systems

• Initiated system updates, backups, software down loads for proprietary applications

• Accurately log and track helpdesk trouble reports with timely problem resolutions

R. B. Reflections - Beauty Salon

• Served as joint business partner and supplier

• Responsible for overall customer service, accounting, vendor contracts and advertising

• Managed up to twenty employees in day to day operations including customer evaluations, technical training and health care inspections

AT&T Data Technician 3

• Field service and component repair of desktop, mainframe computers, modems, controllers and printers

• Performed upgrades, backups, installation and maintained varied network connectivity’s

• Maintained company vehicle with replacement inventory and troubleshooting tools such as Digital Volt Meter, Oscilloscope and Protocol Analyzer

US ARMY SP4 - Teletypewriter Repair Technician

• Repaired Teletypes, Switchboards and Cryptographic mobile communications equipment. Maintained a Top Secret clearance to the completion of my tour

• Field service, bench repair of desktop, mainframe computers, modems, network controllers, multiplexers and printers

• Performed upgrades, backups, installations and maintained varied network connectivity’s. Used Digital Volt Meter Oscilloscope, Protocol Analyzer and

• Data Generator

TECHNICAL SKILLS:

• Software/Application - Microsoft Office, Word, Excel, Outlook, Power Point, Access, CAD Dream Draper

• Network Protocols and Transports - RIP, OSPF, EIGRP, TCP/IP, Ethernet, VPN, Frame Relay and ATM

• Hardware - IBM, MAC, HP Compatible Desktops, Laptops, Digital Volt Meter, Oscilloscope, Data Generator and Protocol Analyzer

EDUCATION / CERTIFICATIONS:

• US ARMY – Teletype Repair Basic Electronics, Teletypewriter repair, Cryptograph, switchboard

• New Horizons Computer Learning Center - Network +, Security, Project Management Professional, MS Project 2003, 2007

• Chattahoochee Technical College – CCNA, A+ (currently enrolled for A+ certification courses)

• Network + Certified 09/2008 - Cisco CENT- ICND1 Certified (expected exam completion, CCNA- ICND2 07/2011)

• State Board - Licensed Cosmetologist

REFERENCES FURNISHED UPON REQUEST

Will consider relocation

Contact this candidate