Senior Systems Engineer

RESUME OF CHRISTOPHER RICHARDSON

*** ** **** ****** #**** Miami, FL 33137 305-***-****

CAREER SUMMARY

Ten years of overall experience as an Information Technology Professional. I offer experience with customer support and software installation services, consulting, management and customer relations. My background includes a high-level of knowledge in Microsoft Servers and Microsoft Exchange Server, Network Architecture, Storage Engineering and Active Directory. My ability to communicate with customers makes me a great addition to any project.

• Certified Microsoft Certified Professional (MCP)

• Cisco Certified Network Associate (CCNA)

• VMware (VCP) certification expected on November 16, 2010

PRIMARY SKILLS

Microsoft Windows 2000/2003/2008 Server, DNS, DHCP, Telnet, WINS, VPN, Terminal Services, Microsoft Exchange 5.5/2000/2003/2007 (Administrative Groups, Routing Groups, SMTP, POP3, IMAP, MAPI, OWA, Outlook Anywhere, ADC, Public Folders, Microsoft Exchange (Front End and Back End) Exchange Management Shell E2k7 Roles (Mailbox, Hub Transport, Client Access, Edge), Blackberry Support, EMC CX/AX , Apple, HP, and EqualLogic ISCSI SANs, Protocols (TCP/IP, IPX/SPX) LAN/WAN, Cisco IOS, Cisco FCoE, HP Fiber Channel and Brocade FC Switches, Routers, PIX Firewall, Active Directory (Multi-Domain, LDAP, Site Replication,, DR Planning (RTO/RPO), Schema, DNS, GPO, IIS, Microsoft SQL, MS Proxy Server, ISA , WSUS, MOM, SCOM, ITIL , Microsoft Clusters Services Microsoft NLB , 5-nine availability environments, CommVault, Networker Backup software, E-Discovery, Data Domain appliance, Dell, HP Blade Systems, HP Servers, McAfee EPO configuration and setup.

EDUCATION

Georgia Tech University – School of Management (completed 1 year of 18-month Executive MBA program)

SUNY –Albany, BS/MS

EXPERIENCE HIGHLIGHTS

BRIGHTSTAR CORPORATION May 2008 – October 2010

Senior Systems Engineer

• Overall primary responsibilities include: Exchange Messaging Administration, Backup Administration, Server Administration, Enterprise Storage Administration, Security Administration, Active Directory and DNS Administration and Infrastructure Design in an enterprise environment with over 800 multi-OS servers.

• Responsible for ensuring that all facets of system operation as they relate to servers, SAN’s, backup, messaging, operating systems and back office systems.

• Define, develop, design and implement solutions for all systems in an enterprise and mature way so as to ensure that operational compliance requirements are met. This is a global role with global reports responsible for ensuring that corporate standards for the areas of direct responsibility are defined and implemented in three defined global regions (US, Asia, LATAM).

• Manage the storage enterprise including zoning, carving and assigning LUNs, SAN Management and Configuration, configuration of Brocade Fiber channel, HP FC and Cisco Switches for ISCSI operation, EMC (Clarion ISCSI/FC), HP FC, Apple and Equalogic ISCSI SAN.

• Manage Microsoft Clusters (NLB, Active/Passive Fail over), SQL 2000/2005 Standard and Enterprise Ed., CommVault Backup Software, HP Blade systems and Data Domain Appliance.

• Design, configure, deploy and administer Windows 2000, 2003, 2008 servers in an Active Directory environment.

• Extensive knowledge and experience with Windows2000/2003 Active Directory environment including re-design of AD infrastructure.

• Troubleshooting, management, design, implementation and migration of Exchange 2003 to 2007 Enterprise Server and multi-site support.

• Working knowledge of Cisco based network architectures and strategies and working knowledge of Security and compliance, definition, development and implementation.

• Manage and implement McAfee (EPO/DLP) Security Suite.

• Design and manage the implementation of backup and restoration system including CommVault and EMC Networker software, E-Discovery and Data Domain Appliance.

• Manage VMware infrastructure and are in the process of designing and sizing the infrastructure to implement VMware 4 for all regions.

• Successfully planned and moved 2 datacenters supporting the global business within 6 months of project and setup the DRP, Staging, UAT and Development environments.

INDEPENDENT TECHNICAL CONSULTANT Dec 2006 – Feb 2008

• Configure, design and manage several projects in multi-vendor environments.

• Work with Windows 2003, Cisco CSS, Pix, Routers and Linux servers.

• Build and maintain SBS environments.

• Document and architect new environment for small and medium size businesses in Florida, NJ and Georgia.

• Migrated Exchange mailboxes, public folders, services and connector from Exchange 2000 to Exchange 2003.

• Server monitoring – monitoring of disk space, system and application errors, memory and swap space utilization, disk performance, CPU, and processes.

• Software management – propose and implement system enhancements; plan, test, implement operating system upgrades; install OS, maintenance releases, critical fixes and service packs; assist with application upgrades and installations.

• Architect systems for Data Center environments

CAMPUS MANAGEMENT CORPORATION Apr 2005 – Sept 2006

Product and Solutions Manager – Collegiate

• Manage investment in new products, enhancements, partners, and market segments. Secures resources, directs strategies and goal setting, and executes the plan.

• Defines specific audiences, positioning, and business goals, to enable marketing communications.

• Defines product requirements to direct solutions development.

• Maintains and shares data relating to demand, trends, pricing, and competitive positioning.

• Produces and executes marketing plans to drive the business.

• Articulates value propositions and meaningful differentiation to enable the sales organization.

• Facilitates customer advisory boards to guide prioritization and future developments.

• Manages and prioritizes product enhancement requests.

• Ensures timely and effective launches of business initiatives related to products and services.

• Leads development of sales training content, market messaging and positioning, value, feature and benefit matrices, and competitive knock-offs.

• Develops and delivers presentations to various public audiences; Identifies and recommends business development opportunities including strategic collaboration and acquisitions.

• Create User Acceptance Testing, specifications, involved in most aspects of the project and system development life cycle, including proposal, planning, requirements gathering, design, development, testing and implementation of new and enhancements to existing applications.

EMERGING NETWORKS, LLC Nov 2002 – Dec 2004

Network Operations Consultant, Owner

• Principal owner of a small technical consulting firm with 6 technical and marketing consultants specializing in developing long-term network plans for small and mid-sized companies in the Tampa Bay Area.

• Responsible for the management and maintenance of all office information systems.

• Implemented VPN connection and VoIP solutions.

• Implement/deploy proposed solutions.

• Plan appropriate preventative maintenance plan for major network components.

• Environment: Active Directory, Microsoft Exchange 2003, Mail Clients (POP3, IMAP4, MAPI and HTTP), NDS, SQL Server 2000, MSF, MOF, IIS. Symantec Suites, Norton Antivirus, Backup Systems, TCP/IP, LAN/WAN, Cisco, Avaya, VPN, HP/Dell Servers, EMC Enterprise Storage SAN, Cisco CSS PIX Firewall, Cisco Switches and Routers.

E-SOLUTIONS- APERIAN, INC Nov 2000 – Dec 2002

Network Operations Engineer

• Configure, install, test, and maintain networks in a Cisco powered network environment.

• Majority of network included installing and maintaining Cisco firewalls, routers, and switches,

• Win2k servers, Sun Servers, Legato backup, EMC and NetApp SAN servers and Linux servers.

ADDITIONAL EXPERIENCE:

St. Leo University Feb 1999 – Feb 2000

Director of Graduate Admission

New Jersey Institute of Technology May 1995 – Feb 1998

Director of Graduate Admission

Contact this candidate