IT Manager

Alex A. Grullon

***** ** ** ****** #****

Miami, Florida 33183

Cell 305-***-****

************@*****.***

OBJECTIVE

Highly motivated and organized professional seeking entry level opportunities to expand and acquire new skills and challenges, with the opportunities to grow professionally and mentally and become a positive team player and contributor to my employer.

Summary:

Information Technology Professional with the ability to gain technical knowledge and expertise efficiently and rapidly. Ability to provide technical support solutions with the ability to focus on the technical issues needs of the business with excellent customer service solutions in hardware and software troubleshooting.

Network and Computer Technician

Experience IT and Network Professional with a strong background in customer service.

CORE COMPETENCIES SKILLS:

• Troubleshoot hardware and software solutions

• Ghost imaging drives and backup solutions

• Cabling routers and switches

• Install and configure routers and switches

• Clean Installation and reconfiguring PC’s and laptops O/S and platforms

• Formatting hard drives O/S and drivers

• Upgrade hardware and software drivers and bios systems

• Assemble and repair computers

• Networking Security Professional

• Microsoft Office 2007

• Strong interpersonal skills

• Customer Service solutions expert

PROFESSIONAL EXPERIENCE

Sears Holdings [Big K-Mart] 08/2000 to 07/2006 Miami, FL

Senior Store Detective

• Oversee Security staff and two Store Detective’s

• Manage Fraud screening Profiles for Direct Sales Transactions.

• Perform Safety Security compliance audit for all locations.

• Develop and implement training procedures to reduce customer, co-workers injuries

• Conduct internal Investigations, CCTV Camera Surveillance

• Conduct Safety Security/Internal Theft seminar in new hire – Orientation.

• Maintain database and submit monthly reports to Store manager.

Target Dept. Store 03/1998 to 07/2000 Miami, FL

Loss Prevention Officer

• CCTV Camera Surveillance to protect company assets by apprehending shoplifters.

• CCTV Camera Trained in installation and Surveillance.

• Provider a safe working environment for employers, employees and customers.

• Assist in inventory preparations for all Departments.

Alex A. Grullon Page 2

EDUCATION:

FastTrain December 2009 Miami, FL

Network Professional

Acquired Technical Diploma

Currently preparing for ComTia A+ Certification

Belford High School August 2006 Houston, Texas

Acquired High School Diploma

References furnished upon request

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