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Customer Service Manager

Location:
Atlanta, GA
Salary:
8.50-9.00
Posted:
April 14, 2012

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Resume:

Elsie Nixon

Decatur,GA *****

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ResumeQ & AReferencesContact Me

Front Desk Clerk

Industry Focus: Travel, Hospitality & Restaurant, Customer Service, Travel, Hospitality & Restaurant Experience: 15 – 20 Years

Education Level: 4-Year College Degree Security Clearance: None

3864 Austin cir apt 6 Decatur,GA 30032 Cell: 478-***-**** ************@*****.***

Elsie Nixon

Experience

Home Instead Sr Care

May 2010 - July 2011

Caregiver Macon,GA

I care for the elderly, taking care of all the personnal needs,cooking lite cleaning,giving them there medication,bathing

Caring Companions

March 2008 - April 2010

caregiver Macon, GA

I take of sick people in there homes or a nursing home. Give them baths,dress them give them there medicine,sometime cook an housekeeping

Riverview Hotel

December 2005 - November 2007 Front Desk Clerk macon, GA

Checked guest in and out of hotel. Taking all incoming call for our guest. Made sure all the guest needs were met as well as any complaints they may have had.

FAMILY INNS OF AMERICA

November 1999 - November 2005 GENERAL MANAGER macon, GA

Managed the motel in all areas checked guest in an out daily. handled the payroll, ordering of all supplys for the motel. Made sure all the guest needs were met as well as my staff. Did all the hiring,training. Maintained the billing, banking and sale.

PRIMESTAR

September 1996 - November 1999 CUSTOMER SERVICE Macon, GA

Accommodated customers needs. Excuted all billing,programing concerns.Trained new hires. Answerd well over 700 calls daily

MAYTAG CORP

June 1989 - August 1996 SR CUSTOMER SERVICE REP Indianapolis, IN

Inputed orders into the computer for our outside sales representatives.Made sure all orders were out in a timely mannor. Maintained all billing concerns for our customers. Trained new hires. Made sure our customers needs were met by putting there needs first. Was very awear of all new products by keeping well maintained recordes.

Education

New York University

May 1972 Bachelor of Science

nursing Manhattan, NY

Ashford University

June 2011- June 2015

Bachelor of Arts

Business Clinton,IA

CUSTOMER SERVICE POSITION

QUALIFICATION:INTERPERSONAL SKILLS THE ABILITY TO CALM CUSTOMERS AND CO-WORKERS AN DEFUSE PROBLEM SITUATIONS,THE ABILTY TO LEARN QUICKLY EXPERINCE IN ONE ON ONE TRAINING AS WELL AS GROUP TRAINING. EXPERIENCE IN MANAGEMENT,HIRING.

Skills

Energetic and creative professional,with well over 10 years experience, in a customer service environment, A quick learner with excellent communication and listening skills. Who enjoys work,related challenges and problem solving. possess pc skills l2000 and IBM. A team player with supervisory skills in managing groups of people in the area of customer service have organizational skills in planning new ways to better serve customers.



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