Customer Service Manager

HIGHLIGHTS OF QUALIFICATIONS

Relationship database: Microsoft Office package, Nova, PeopleSoft, and Helios

• Highly motivated constant professional • Quick learner with unlimited potential

• Thrive under pressure • Gladly accept responsibility

• Multi-lingual

EXPERIENCE

Brown Services/AEP, Turk Project (2010 to present)

Lead Site Safety Manager

• Received company award for having the lowest incident rate for 2010 in the entire AEP Fleet and for reorganizing communication standards which have allowed all 2,385 employees (non-union and union) to work as one safe team.

• Increased safety training and awareness for ergonomics and human performance in order to refocus the project towards our primary safety goal of Target Zero. This process has lowered our safety incident rate to 0.56 with 8.2 million man-hours worked.

• Maintained relations between federal, state and local officials to include OSHA, EPA, DEQ, FEMA and Corps of Engineers to ensure all regulations were followed to include the state of Arkansas regulatory agencies.

• Restructured safety policies to include tracking positive and negative trends with graphs and charts.

Brown Services/AEP, Stall Project (2008-2010)

Lead Safety and Environmental Manager

• Safety, environmental, ergonomics and human performance trained all contractors and subcontractors working for AEP to include ensuring natural gas safety procedures were followed during and after construction; Regency Gas and Center Point Gas.

• Obtained OSHA’s VPP Star Status and used this process as a training tool to increase safety awareness on other projects.

• Acquired a score of high green on all 27 EPA/LDEQ/COSDEQ audits with no concerns noted from AEP’s MESH Team Audits.

• AEP Safety and Environmental Audit Scores were; 99,99,99,98 and 94.

EDG International/AEP (2007-2008)

Director of EHS for 6 Major Projects

• Developed and wrote all safety and environmental policies for 6 major projects.

• Created an electronic reporting format for all projects.

• Responsible for managing 4800 employees to include human resource issues.

• Regulatory Safety Audits; Mattison @ 97 and Southwestern with two 99’s. All environmental audits were high green with 13 audits from the ODEQ and EPA. AEP MESH Audits were all a high green.

Iraq, North Africa, Kuwait, Afghanistan; Department of State (2003-2007)

SAFETY, SECURITY, MEDIC AND ENVIRONMENTAL

• Managed multiple operational teams that decreased incident rates by 72% with in the first quarter.

• Developed a safety and security training program for entry level employees.

• Implemented a continuing safety and security education program for veteran associates.

• Exceeded DOD expectations for safety, security and environmental regulatory status.

United Parcel Service (1993-2003)

SALES, DRIVER, AND SAFETY CUSTOMER SERVICE

• Responsible for the safety and security of property, personal and transportation routes.

• Implemented safety procedures which decreased company liability expenses by 27%.

• Increased importance of safety and environmental programs.

• Developed safety procedures that decreased accidents by 49%.

United States Army (1986-1993) Top Secret Security Clearance

PHARMACY PROPERTY OFFICER, RANGER

• Managed inventory for prescription and controlled pharmaceuticals.

• Wrote service programs for all pharmaceutical equipment.

• Implemented inventory control measures to reduce expired pharmaceuticals.

• Combat security duties from Panama to the Middle East.

American Car Foundry (1984-1986)

SAFETY AND SECURITY MANAGER FOR INTERNATIONAL TRAVEL

• Responsible for safety and security all International travel/shipping.

• Expanded security procedures which allowed the company to acquire mass-market accounts.

• Cut shipping cost by half a million dollars the first year.

• Implemented a security program for executives traveling abroad.

EDUCATION

Rutgers University/Arkansas State University/University of Arkansas/Villanova/AMU/University of Florida/ROTC: Undergraduate in Business Management and Marketing with studies in Risk Management and Engineering

Continuing Education: Master Degree in Emergency Management with concentration in Executive Management at the University of Maryland, Secondary degree in EHS/ergonomics from CSU with graduation date in Dec 2011, Certified Safety Professional (CSP) Prep Trainer from AMU with a CSP Exam date scheduled for early 2012, Graduate Certification Six Sigma Green Belt from Villanova.

Safety /Environmental and Security Certifications: CIHM, CPP, CVI, CST, OSHA 30, 100, 500, 501, OSHA Dive Coordinator, Customer Service, Media Interview Learner, CPR, AED, Medic, ISO 14001 Environmental, ISO 18001 EHS, SWP3, SPCC, SPCC Technical Format I and II, Environmental I-III, Air Quality I, Hazmat I-III, Radiation Safety, Eagle Scout and Department of State (DOS) Level 3 Security Clearance

References upon request

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