Epic Go-Live Support
Resume:
Robert Reedy
Mobile Phone: 513-***-****
Secondary Phone: 513-***-****
E-mail: *-*****@*********.***
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OBJECTIVE
I am actively seeking a challenging position in Health Information Technology which matches my career goals and work experience.
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SKILLS
EPIC “ASAP” Support
EPIC Physician Support Clindoc, Clinician, Care Everywhere, Dragon, Out Pt. Registration, Nurse In Patient and HOD, and CPOM
Health Information Exchange
Vista EHR
HIPAA Compliancy
Meaningful Use Certification
Excellent Customer Service Skills
Network and Systems Security
Team and Project Leadership
Project Management
Template Design
Team Oriented and Proven Team Player
Level 3 Support
Data Integrity/Disaster Recovery
Windows 9x/NT/2000/XP/2003/DOS
TCP/IP, IPX/SPX
Technical training documents
Health IT Implementation Support Specialist
Health IT Technical Software Support
Workflow charting
Workflow Analysis
ISO Standard 5807 Flow Charts
Yourdon Flow Charts
Data Process Workflows
Remote Software/VPN
Ethernet
Norton Firewall and Ghost
LANS
WANS
Creating training videos using Cam Studio Software
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Public Service
• Firefighter/Emt-I.
• Lt. Gratis EMS.
• Lt. WEGT Fire Dept.
• Safety Officer WEGT Fire Dept.
• President of my Fire Dept. Association.
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WORK EXPERIENCE
Epic Go-Live Support
October 2011- October 2011
Kettering Health Network
As an Epic ASAP Super User/Go-Live Support Specialist I Shadowed physicians, Nurses and ED Regestrars to help with any issues or gaps in knowledge. Communicated issues and opportunities for enchancements and training; successes and failures; and participated in the daily calls and meetings. Encouraged end users with a positive approach and patience. Created tips and tricks tools such as a checklist of data elements required to meet meaningful use and billing needs.
Project Manager
March 2009 - present
A&R Consulting Group | Trenton, Ohio
Computer/IT Services
• Create and execute project work plans and Revise as appropriate to meet changing
needs and requirements.
• Identified resources needed and assigned Individual responsibilities.
• Manage day-to-day operational aspects of a project and scope.
• Ensure project documents are complete, current, and stored appropriately.
• Effectively applies A&R’s methodology, and enforce project standards.
• Minimize exposure and risk on project.
• Follow up with clients, when necessary, regarding unpaid invoices.
• Analyze project profitability, revenue, margins, bill rates and utilization.
• Setting up meetings; running meetings; writing and distributing meeting minute.
• Determining resources required, interviewing candidates, vetting vendors, and assigning tasks.
• Direct and manage project development from beginning to end
• Effectively communicate project expectations to team members and stakeholders in a timely
and clear fashion.
• Set and continually manage project expectations with team members and other Stakeholders.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Coach, mentor, motivate and supervise project team members and contractors, and influence
them to take positive action and accountability for their assigned work.
Director of Operations
May 2004 – December 2008
Integrated Surveillance Solutions | Trenton, Ohio
Digital Surveillance Equipment/IT Service
• Offer necessary onsite administration along with proper quality control measures for ensuring the entire project finish on time and due budget.
• Provide necessary coordination and planning for the contractors along with the subcontractors.
• Organize cost control with required payroll management.
• Carried out budget preparation, estimation and bids along with producing various proposals, planning and necessary contracts.
• Responsible for subcontract negotiations and purchase orders as well as usual contracts with customers.
• Effectively applies I.S.S’s methodology and enforces project standards.
• Determine appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
• Implementation of all aspects of Digital Surveillance equipment from initial specs to installation of all cabling, setting up and configuring all hardware/software.
• Ensure that all tasks are performed to the fullest of the efficiency.
Field Service Technician
June 2001 – January 2009
Retalix Inc. | Warrendale, Pa
• Focused on the network design and security, particularly troubleshooting and/or debugging network-related problems.
• Deter and prevent cyber crime that plagues corporations and government agencies; identity and data theft, hacking and invasion of privacy.
• Installation, configuration and maintenance of PCs, networking equipment and network operating systems.
• Configuration of authentication, authorization and directory services.
• Maintenance of network facilities in individual machines, such as drivers and settings of personal computers as well as printers etc.
• Maintenance of network servers such as file servers, VPN gateways, intrusion detection systems, etc.
• Maintenance of the network’s authorization infrastructure, as well as network backup systems.
• Researched methodologies to enhance productivity and utilize employees’ time efficiently.
• Coordinated with team leaders to check the project status and deal with issues regarding project completion.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.
• Monitored project activities and advised staff of issues due to resource availability.
• Provided project turn-around expertise at the customer site with emphasis on regaining customer confidence.
• Fujitsu, Dell, Acer, NCR, and Digipos Hardware.
• Scanmaster, ICL, EzScan, Windows 98, XP Pro, XP home, XP Server, Win2000, 2003, and Windows NT Software.
• Norton Ghost.
• Norton Firewall.
• Norton and Mcafee Antivirus.
• Data integrity/Disaster Recover.
• Remote VPN Software.
• Remote Software Support.
• Onsite Hardware/Software troubleshooting and repairs.
• Re image Servers, Workstations, and Point of Sale equipment.
• Remote Software Support/VPN.
• Cisco and Linksys Routers.
• TCP/IP, IPX/SPX.
• Network and System Security
• Superb Customer Service skills.
Field Technician
November 1997 – June 2001
Par Technology Corp. | New Hartford NY
• Consults with customer or supervisor to plan layout of equipment.
• Install or oversee installation of equipment according to manufacturer's specifications.
• Superb customer service skills and an
• Test and repair of Point of Sale equipment at customer site.
• Perform functional confirmation, test and Repair at customer site as required by
Service or maintenance contract.
• Ability to diagnose and solve problems from non-technical descriptions provided
by my customers.
• Provide customers with telephone support for start-up or trouble shooting.
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EDUCATION
Associates Applied Science/Electronic Engineering
Certification
HIT.
Implementation,
Technical Software
Support Specialist Rets Technical Center Dayton, Ohio
Sinclair Community College Dayton, Ohio
Implementation and Technical Software Support of Electronic Medical Record software, soft skills vital to proper cohesion of both team and Hospital during system implementation. Workflow analysis using ISO flow charts as well as Yourdon Flow Charts.
August 1995
May 2011
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REFERENCES
Aaron Slayback
President A&R Consulting Group
Professional
Jeff Gardner
Field Service Technician Retalix inc.
Professional
Bob Schmidt
IT Sales Retalix Inc.
Professional
Tim Ries
Field Service Technician Retalix Inc.
Professional
Raymond Gooch
Health IT - ONC Workforce Development Program
Professional
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