Customer Service Human Resources

Asia Robinson

***** *** ****** ** ***

Houston TX 77083 ****************@*****.***

Home: 858-***-****

Cell: 713-***-****

Seeking a position with a progressive company where I can utilize my professional experience to contribute to the success of your organization. Multitude of versatile skills transferable into any administrative setting to create and maintain high levels of efficiency and productivity. Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, Microsoft Access as well as Microsoft Power point. Strong organizational skills and communication skills with the ability to concurrently direct multiple business affairs. Advance understanding of customer needs with diligent attention to detail resulting in superior customer service and high level of client satisfaction. More than 3 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems.

Experience

HOUSTON MUNICIPAL EMPLOYEES FEDERAL CREDIT UNION , Houston, TX 01/11 -01/31/2012

Teller/ Member Services Rep.

Performs routine member transactions to include deposits, withdrawals, cash advances, loan payments, transfers, and check cashing in a courteous, accurate, and efficient manner.

Identifies solutions for members' financial needs by being knowledgeable about the Credit Union's products and services.

Gathered member’s information for loan processing for pre-approval.

Input proper loan information into the system.

Responsible for ensuring that all loan documentation is complete, accurate, verified and complies with company policy.

Performed other related duties as assigned.

THE RIGHT STEP, Houston, TX 12/08-11/10

Human Resources Assistant

Responsible for editing, processing and distribution of source documents.

Responsible for taking hard copy files and entering them into company’s system.

Performed other related duties as assigned.

BARRY W. HEATON D.D.S., - Houston, TX 05/06-12/08

Research Coordinator

Designed questionnaires for patients to answer via telephone.

Conducted research by the use of internet other methods to collect data.

Made critical observations and reports of implants for past and present patients for research project.

Performed other related duties as assigned.

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UNIVERSAL FIDELITY INC., - Houston, TX 01/04-03/06

Collector

• Locate and notify customers of delinquent accounts by telephone and mail.

• Received payments and posted amount to customer's account.

• Maintained records of collection and status of accounts.

Education

HOUSTON COMMUNITY COLLEGE Houston, TX 08/10 to present

Earned credits towards an Associate of Arts

References

Available upon request

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