Anita

ANITA GRANT

Objective: A position that utilizes my experience and knowledge, the ability to adapt to rapidly changing situations, strong communications and problem-solving skills, along with a passion for learning and a desire to provide the best possible service as well as achieve personal success.

Work Experience

Wal-Mart Corporation Richmond, TX

Customer Service Supervisor 10/2008-1/2009

 Assisted with customer care enforcing policies and procedures in various scenarios.

 Countless customer, team member and management interaction giving the unique viewpoint when setting up customer focused systems.

 Coordinated with other departments to resolve issues and to discuss ideas.

 Recruited and interviewed customer service team members for a variety of departments throughout the store.

 Trained, coached and ongoing development of team members as well as; conducted reviews as needed.

Federal Wage and Labor Law Institute Houston, TX

Sales Representative 05/2008-10/2008

 Presented and sold company products and services to current and potential clients.

 Developed and maintained sales material and current product knowledge.

 Established and maintained current and potential client relationships.

 Identified and resolved client concerns.

 Prepared a variety of status reports including; activity, closing, follow-up and adherence goals.

Labatt Food Service Houston, TX

Freight Scheduler/ Receiving Clerk 01/2007-03/2008

 Negotiated and arranged the transport of goods with various vendors.

 Examined the Bill of Lading to compare content count and notated any discrepancies.

 Prepared documents such as; work orders, spreadsheets and daily forms.

 Delegated outgoing intra-company shipments to home office.

 Conferred and corresponded with establishment representative to rectify problems.

Eckerd Pharmacy Houston, TX

Drug Associate 06/2001-06/2002

 Accepted prescriptions for filling gathering and processing necessary information.

 Greeted customers and helped them locate merchandise.

 Unpacked, sorted, counted and labeled incoming merchandise, including items requiring special handling.

 Operated cash register to process cash and credit cards.

 Restocked storage areas/ replenished items on shelves.

Taco Bell Katy, TX

Cashier 10/2000-05/2001

 Received payment by cash, credit cards, vouchers, or automatic debits.

 Issued receipts, refunds, credit, or change due to customers.

 Greeted customers entering the establishment.

 Maintained clean and orderly checkout areas.

 Resolved customer complaints and answer any questions that may arise.

Reference Available Upon Request

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