Project Manager Customer Service
Resume:
To Whom It May Concern:
Please review my resume with consideration for this position.
If you would allow me this opportunity, I would demonstrate my diligent work ethics.
I am a very responsible and motivated person. I have excellent communication and computer skills. I am capable of multi-tasking and making sound decisions according to policies.
I have had many great experiences that allowed me to successfully work as a team member and on my own. I often worked with both external and internal customers. I believe my past experiences, ideas, processes, work ethics and my willingness to learn new things are great assets that I would offer you.
I appreciate you taking the time to review my resume. Please call me if you have any questions. Thank you.
Sincerely,
Heather Dukette
524 Surrey Lane
Marysville, Ohio
EXPERIENCE
Honda R & D Americas, Inc. (Spherion employee): Marysville, Ohio 2/07 to Present
OD Administrator Assistant
• Research documentation, gather information, create PR’s
Use correct accounts, project codes, cost center codes, budget control codes
o Various associate expenses (e.g. training, memberships, speaker)
o Manager expense reimbursements
o Various OAP expenses
• SAIL
o Update system with associate and contingent information
o Add new training classes
o Record class completion status for associates
• Point of contact for all external and onsite training requests from associates
o Gather all required information from associates and the training supplier
o Set up training room to meet onsite training needs
o Create PR with all appropriate codes to begin the approval and payment process
HR Assistant
• Payroll and benefits
o Processed benefit forms
o Tracked and updated STD/FMLA leaves
o Processed payroll for HACI associates
o Worked as a team member on the 2007 Health Fair
• Audited invoices for compliance, researched documentation, created PR’s
Used correct accounts, project codes, cost center codes, budget control codes
o Contingent labor hours
o Travel expense reimbursements
o Credit card bills
o Temp housing
o Interview reimbursements
o Onsite/offsite events
o Relocation of associates
Essential Security Solutions, Inc: Marysville, Ohio 2001 to 2007
Operation Support Representative
• Performed all accounts payable functions including research, audit, data entry and payment of all invoices
• Provided support for daily operations of business including but not limited to technical, customer service, billing and various administrational areas
• Interacted with customers regarding multiple issues including new services, billing inquiries and other issues as required
• Managed credit and collections on accounts over 90 days
Qwest Communications: Dublin, Ohio 1989 to 2001
IT/Routing DROSS Project Manager
• Directly responsible for the design and development of DROSS (Domestic Routing Operational Support System)
• Wrote all business requirements for the Routing department and Traffic Engineering
• Worked closely with IT personnel on development and enhancements to ensure quality outcome
Supervisor of Switch Routing
• Supervised employees in the Switch Routing Group
Senior Routing Technician
• Performed routing updates to switches
• Provided technical guidance for all Routing personnel
• Provided technical support to switch technicians to correct or implement new routing
• Provided support for Switch Engineering, Traffic Engineering, Billing, Fraud
• Worked with LEC, CLEC, IXC to correct networking issues
• Developed designs and requirements for the IROSS system (International Routing Operational Support System)
Contact this candidate