Systems Admin, Network Admin, IT manager, IT Tech

Brian Deckman

**** ******** ***** *-****:************@*****.***

Louisville, KY 40220 ************@*********.***

502-***-****, Alt 502-***-****

CAREER OBJECTIVE

To obtain a challenging position that will utilize my IT experience and knowledge.

TECHNICAL SKILLS

Operating Systems: Ubuntu 9.04, Gentoo, Fedora 10, Windows 3.1.1 - Vista, Windows NT-2003, Windows Terminal Server, MAC OS X, Suse 10.2, FreeBSD, Centos 5, Redhat.

Software Packages: Open Office 3.3, Microsoft Office XP, VNC, Nagios 3, Asterisk, Bacula, Apache, PostgreSQL, MySQL, Zoneminder, Adobe Photoshop CS2, QuarkXpress, RTI Harlequin Rip, Alwan Color Management, Premisys, AutoCad 2k, PcAnywhere 11.5, SSH, SFTP, Norton Ghost, Visio.

Ticket systems: AdventNet, Remedy, Paladin.

Programming Languages: PHP, Perl, Bash, C++, HTML, JAVA.

Technical Coursework: CCNA, Microcomputer Design, Logic Design, PLC’s.

Networking: Ethernet, Fiber, TCP/IP, DHCP, DNS, ARP, FTP, Telnet, DSL/Cable, hubs, routers (Cisco IOS, Netgear), cabling, SMNP, SMTP, POP3, NAT, VPN, Ethernet 802.11, LAN/WAN.

EDUCATION

UNIVERSITY OF LOUISVILLE SPEED SCIENTIFIC SCHOOL Louisville, KY

Bachelors of Science awarded 12/00

Concentrations: Computer Engineering and Computer Science

All aspects of Computers: Programming/Networking/Hardware

EXPERIENCE

Print Fulfillment Services,

Systems Admin /Assist IT Manager, Information Technology, Louisville, KY 11/06-02/09

- Engineered, updated, maintained, software and hardware, in a Linux/Windows/Unix/MAC environment, consisting of approximately 20 servers and 100 workstations.

- Provided Technical Support and fielded questions, maintaining workstation support.

- Used AdventNet ticketing software, along with email and instant messaging, to screen and respond to questions.

- Familiarity with VOIP system, and network camera surveillance system.

- Setup, updated, and maintained network hardware such as routers, switches, WAP's and high gain antennas.

- Contributed to network support and troubleshooting potential problems with DS3, DSL.

- Worked with security badge software, along with finger scanner hardware.

- Experience with Bacula backup software.

- Experience with many pre-press applications, along with printing equipment.

- Used clone server to backup/restore/clone workstations.

- Implemented software on Symbol WinCE barcode scanners so they retain there settings.

- Maintained and created how-to documentation for every process.

- Created policies and procedures.

- Supervised 5 technicians and filled in for IT Manager.

- Promoted from IT Technician in 07-07.

Charter Communications,

Commercial Broadband Data Specialist Tech I, Customer Care, Louisville, KY 4/01-10/06

- Provided inbound customer care to assist high speed access business customers with technical questions.

- Troubleshooting intermediate to advanced level technical service problems, including connectivity, VPN’s, router configurations.

- Used email to screen and respond to customer questions, and Remedy / Paladin call-tracking/ticketing software.

- Part of special team during the roll out of the Charter High Speed Security Suite troubleshooting and assisting customers with bugs and questions.

- Maintained effective level of productivity while providing exceptional level of service to business customers. QA above 95%.

Alcoa Inc.,

IT Technician, Information Technology, Louisville, KY 5/98-4/01

- Updated desktops from Win95/NT to Win2k, and Installed new software.

- Provide Technical Support and fielded questions, maintaining personal computer support.

- Checked compliance of employees on acceptable use of the Internet.

- Designed layout of network consisting of 3 nodes, along with location of each network jack.

- Responsible for network support and troubleshooting potential problems throughout plant.

- Upgraded all computer hardware throughout plant, used Norton Ghost to keep software uniform.

- Administrated two Win2k servers on the network, including daily backups of servers.

- Conversion from AS400 dumb terminals to Windows desktops / thin clients.

- Maintained code on AS400, and installed Windows terminal emulation software on desktop computers.

REFERENCES

- Upon Request

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