Electronics Engineer
Resume:
ARVIN PAGAL GONZALES
*** ** ****** ********** ******* Sora Ave.
Tandang Sora, Quezon City Philippines 1116
********@*****.***
Objective: To be hired in a position where I can fully practice my degree through related activities, as well as to develop my technical and analytical skills through intra and extra personal activities in the work field.
•SKILLS
- Knowledgeable in communication systems and electronics fundamentals and applications, circuit analysis, IT basics
- Intermediate know-how knowledge with AutoCAD, and Adobe Photoshop
- Proficient in MS office applications (MS Word, MS Excel, MS PowerPoint, MS Visio)
- Familiar with hands-on knowledge in programming languages (C, C++, Assembly) Working knowledge in SAP
- Knows basic hardware and software troubleshooting
- Superior customer relations management, office administration , team management and remote technical support
- Knows how to drive
•PROFESSIONAL QUALIFICATION
Electronics Engineering Licensure Examination, March 2008
License no. 41873
•WORK EXPERIENCE
•EMERSON Electric Asia Ltd. ROHQ (Ortigas , Mandaluyong) April 05, 2010 - present
Emerson Climate Technologies – Emerson Retail Solutions
Job Title: Monitoring Technician I – (Database Management)
Special Service Award recipient – ECT GSC, Summit 2010
Voice of Customer recipient – 2nd Quarter FY 2011
• Level2/Specialized position in the team responsible for increasing capacity at GSC for database support including:
*Communication Test Reports (CTRs) - assurance of two-way communication between controllers used by customers and the monitoring center.
*Does the remote set-up of defined customer’s controllers for activation/deactivation of alarm monitoring and other services
*Data entry in CCI and supporting tools – Making or editing of confidential customer forms for site activation purposes and customer procedure requests that are vital for the support of ERS Monitoring Technicians
*QA tasks - checking of site details and immediate update of our Atlanta Supervisors of any discrepancies that are found in the said function
• Also supports typical Monitoring Technician tasks during peak times.
• Special projects handled:
• Emerson Cup – Permission marketing activity involving verification of contacts’ entries from Malaysia, Singapore and Philippines for the Emerson Cup 2010 (event for HVAC design competition).
• Lead technical writing for ECT newsletter project.
•EMERSON Electric Asia Ltd. ROHQ (Ortigas , Mandaluyong) June 23, 2008 – April 04, 2010
Emerson Climate Technologies – Emerson Retail Solutions
Job Title: Associate Monitoring Technician
PIC for the 2009 Fiscal Year
• Perform basic technical support functions to professionally handle and process requests for service including, but not limited to processing incoming refrigeration alarms and receiving and dispatching work orders and other customer requests pursuant to costumer specifications for a 24/7 department operation
• Proactively serve the customer with a standard of excellence. This includes all aspect of service support, including alarm call monitoring, auto and manual set point verification, monthly and weekly reports and other service support as required by Emerson Retail Solutions.
• Acts as shift PIC (person-in charge) – Point of escalation for clarifications concerning the support, impose proper implementation of house-rules and responsible for reporting daily and weekly shift updates to the management team.
•WEST Contact Services (Pasong Tamo, Makati) June 13, 2005 - March 30, 2006
Customer/Financial Service Representative
Job description:
-Represents Citibank US and takes charge of answering calls to assist clients with credit card application
-Answers inquiries and other financial related transactions from clients
• TRAININGS
• Introduction to LEAN Management (Dec 28, 2010 / Emerson Climate Technologies)
• Collaborating for Success (January 6-7, 2011 / Emerson Share Services Manila)
• ISO 9001:2008 for Documentation (February 11, 2011 / Neville Clark)
•EDUCATION
Tertiary (2002-2007) Pamantasan ng Lungsod ng Maynila
Bachelor of Science in Electronics and Communications Engineering
(Intramuros,Mla.)
Secondary (1998-2002) New Era University
(Diliman, QC)
•INDUSTRY INTERNSHIP
•Philippine Long Distance and Telephone Co. (Sampaloc, Manila) April 3, 2006-May 25, 2006
Network Management Operations and Support Systems division
-Training involves monitoring, maintenance and troubleshooting of PLDT’s directory assistance equipments such as work stations, servers, hubs, and end-to-end terminals, which also extends to maintenance and repair of PLDT’s remote sites.
•PERSONAL INFORMATION
Born on September 27, 1985 in Tondo, Manila but grew up in Novaliches, QC.
Areas of interest include music, movies, sports, IT products and activities, food and dining, and travel
Optimistic, outgoing, analytical and critical thinker, customer–oriented with good communication and leadership skills, team player, and flexible
Contact this candidate