Customer Service Quality Assurance

Chris Taylor

**** ******** **

Winnipeg Manitoba R3E 2P5

Ph: 204-***-****

Email: ***********@*******.***

Summary

Hardworking individual that`s detail-orientated, trust worthy with great communication skills.

Experienced leader with high developed project management skills and a drive for success.

Skills

Exceptional mechanical aptitude

Carpentry

Quick and confident decision making

Accomplishments

Created documentation for installation process which increased staff efficiency.

Process improvement.

Implemented product improvement, working close with engineering.

Problem Diagnosis.

Used operational knowledge of systems, parts and components to solve problems that arose during assembly.

Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications.

Created and updated checklist for inspection.

Experience

Winnipeg Furniture Services

Mar 2012-May 2012

Restoration Crew

Removing all the drywall and insulation from building that caught fire and has water damage then doing a chemical wash of the floors, ceiling and studs.

CG Power

Feb 2012-Mar 2012

Production worker

Assembled Large transformers and worked inside transformer tank

Garage Floors of Canada Seasonal

May 2011-Dec 2011 May 2012- Current

Lead Installer

Repair garage floors, basement floors, Stairs, Driveways.

Apply epoxy coatings, apply decorative chip and clear coat

Motor Coach Industries-Winnipeg, Manitoba

March 1995 – March 2011

Quality Assurance Inspector

Drive train inspector for 5 years.

Suggest operation improvements to enhance quality.

Maintain production times and reduce cost.

Accurately read, understood, and carried out written instructions.

Performed walk-around inspection of coach and released from dept.

Reviewed project drawings to perform installation activities according to specifications.

Collaborated with (teams/departments) to ensure smooth work flow for efficient organization operations.

Field Service Tech, Rep

Traveled across U.S and Canada providing outstanding customer service.

Accurately completed service reports and warranty forms.

Troubleshoot electrical and mechanical defects for customer.

Completed repairs and maintenance work to company standards.

Production Line Installer- Lead hand

10 years working on assembly line building coaches.

Education and Training

D.M.C.I. High School

Red river Community college

Level – 1 Torque Training and use of various measuring equipment.

WHMIS Training

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