Director Technology Infrastructure

DIRECTOR TECHNOLOGY INFRASTRUCTURE

Application Delivery/Implementation/Support/Management • Technology & Infrastructure Operations

SUMMARY

Results-oriented senior manager offering extensive experience delivering technology solutions and support, developing, and implementing, business applications designed. Consistent records of deploying new systems architecture, web base software (ecommerce) technology, and products. Successful overall project manager leading and delivering large scale, critical of nature, projects and supports having positive impact on the bottom line.

CORE COMPETENCIES

• Strategic Planning

• Project Management

• IT Operations

• Coaching/mentoring • Process Improvements & Best Practices

• Contract Negotiations & Management

• Financial / Budget Management

• Systems Design & Implementation • Leadership and Organization

• Vendor Management

• Change Management

• Customer Relationship

PROFESSIONAL EXPERIENCE

Independent IT Consultant / Project Manager - (2008 – present)

• ACS: Provided IT project plans with focus on business requirements and justification regarding technology strategy, support and objectives with timelines and cost cross-functional projects.

• Enpocket: Developed architectural project road map based on business plans and support.

• Part Time Assistant/Tutor Instructor for a local College for approx 5 years

BROADBAND NATIONAL Inc, – (2007)

• Project plans with focus on: B2B & B2C solutions, web technology, infrastructure architecture, security, analysis, implementation, configuration, data warehousing for infrastructure and production to obtain PCI requirements.

• Maximized uses of existing resources in support of current business needs and provides a growth strategy to address future needs.

METSO Inc., (part time) – (2007)

• Strategic project plan for short and long-term objectives including architectural review and solutions for enterprise-wide data warehouse environment.

Director of Information Technology / Infrastructure Operations

GETCONNECTED Inc. – Boston, MA (2000 – 2006)

A privately held software solution who was a leading provider of software solutions and transaction processing that enables merchants to cost-effectively sell subscription services-broadband, wireless ect.

Reported to the CTO, recruited and managed teams of professional engineers, contractors, and third party partners engaged in IT/IS design and support. Responsible for technology planning, operations and support across multiple infrastructures environments. Worked in collaboration with the executive management team, lead daily operations, engineering, security and special projects, and all phases of IT and Engineering activities in support of business goals.

Budgetary responsibility totaling $2.6 million, to ensure fiscal responsibility and control expenditures, implemented resource allocation, renegotiated contracts, modified maintenance plans, and changing several partners.

Develop business case justifications, forecasting and cost/benefit analyses for overall engineering spending and initiatives.

Notable Achievements:

• Strategic long-term planning, project dashboard, operating policies, resource allocation, systems analysis, and procedures to support business goals.

• Directed all phases of multiple projects including project development, scope planning and definition, directed and managed projects execution, monitored and controlled all project work across multiple projects, developed a comprehensive integrated change control process

• Projects – designed, deployed and support systems across multiple infrastructure locations, Data Warehouse, ERP system, CRM, Portal, Reporting, Business Intelligence, Sharepoint, content managements, Web Base Technology Service, and VoIP.

• On-going risk management, mitigation planning, and managed business risk assessments, services, and support, while maintaining Standard Operations Procedure.

• Implemented PCI security compliance across multiple environments including securing over 5 million confidential credit information for 6+ years without being compromised.

• Reduced systems downtime by implementing rigorous development and QA testing processes and procedures to decrease software defects.

• Deployed a complete monitoring platform that provided precision alerting, removed false positives, and provided in-depth metric reporting results.

• Responsible for Technology CAPEX Budgetary/Forecasting, TCO including vendors procurement process.

• Deployed and maintained ITIL framework processes, across all environments.

• Deployed processes and procedures and on-going infrastructure support, services and communications with all major retail clients and service providers throughout the US, example: AOL, Bestbuy, Circuit City, Dell, CompUSA ect, and Verizon, Comcast, Quest, AT&T ect.

• Rationalized and prioritize numerous project requests, delivered SOW, PRF, reports, backlog based on ROI.

• Delivered 7x24 SLA and Key Metrics requirements across multiple environments

• Architect and supported a 7x24 fault tolerant N-tier infrastructures environments using SAN, NAS, and EMC technology including VMWare virtual technology for major retail and service provider client’s example AOL, Bestbuy, Verizon, Dell, Brightpoint (supply chain), ect.

• Responsible for monitoring, and supporting clients within SAS 70 Type III hosting environments.

• Substantially improved productivity by building a more cohesive engineering support team (help desk) by introducing accountability, objectivity, cross-training, into daily operations.

• Developed, deployed, and maintained Disaster Recovery and Business Contingency Plans.

Manager of IT/IS/Engineer

RSA SECURITY INC. / EMC – Bedford, MA (1999 – 2000)

• Re-Architect, deployed and supported global web based infrastructure environment.

Manager IT/IS Operations

REED ELSEVIER TECHNOLOGY GROUP (RETG) – Cambridge, MA (1996 – 1999)

RETG is a strategic member of a $5 billion global publishing organization under Reed Elsevier PLC with Lexis-Nexis, Cahners, and Elsevier Science.

• Led global client relationship for development, analysis, scope definition, end-to-end project designed and implementation, ongoing clients support including on-line subscriptions.

• Responsible for designing, deploying, and supporting an N-tier infrastructure and business applications projects for specific client’s example ATC, and Elsevier Science in London.

Manager of IS/IT

BOSTON VETERANS MEMORIAL HOSPITAL – Boston, MA (1993 – 1996)

• Designed and maintain a scalable infrastructure and a clinical information data warehouse for multiple divisions within the Boston Veterans Memorial Hospital. This includes integrating millions of patient’s records into the data systems for multiple environments (Men and Woman PTSD).

• Provided on-going network and system infrastructure support to staff members across remote locations and departments.

EDUCATION:

Bachelor of Science • Computer/Network Systems • Wentworth Institute of Technology

Bachelor of Science • System Design Engineering • Wentworth Institute of Technology

Certification • AUTOCAD - Design and Engineering • Worcester Polytechnic Institute

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