IT Technician

Keri Estridge

**********@*****.***

863-***-****

Education 2006 – 2008 Keiser University Lakeland, Fl

A.S. Information Technology and Networking Security

Graduated Phi Beta Kappa

Experience

2007 – 2009 VB, HTML,PHP, JavaScript, SQL 2005

2008 – 2009 Rita Technology Services / W.S. Badcock Corp.

IT Support Services

Desktop/POS support for 1000 users and 312 Badcock stores nationwide.

Diagnosing LAN/WAN/VPN problems, as well as laptop configuration of software, hardware, virus removal, and imaging.

Troubleshooting Windows/Linux software/servers, hundreds of terminal servers, and peripheral devices across the nation.

Configuring users to access Outlook via Citrix/Exchange Server as well as customized settings in Outlook, Access and Excel programs.

2007 – 2008 I.S.N.

IT Support Services

Developing SQL queries to access Server 2005 database for order processing/shipping of package materials to 6 warehouses and countless freight/UPS haulers. Manipulated data to clear errors on hand held scanners and processing tables.

Developed several applications within existing database/intranet to help speed up the order/shipping process.

Configured new user setup in Active Directory, Outlook, Exchange Server, and SQL Server 2005.

Provide desktop support to 300 corporate users as well as 6 warehouses across the nation.

Diagnose LAN/WAN/VPN problems, imaging of software, hardware, virus removal on laptops.