Customer Service Data Entry

YVONNE HENDERSON

***** ********. *** ***: 562-***-**** Cell: 323-***-****

Bellflower, California 90706 Email: ************@*****.***

SUMMARY

DETAIL-ORIENTED CUSTOMER SERVICES PROFESSIONAL with diverse experiences in office procedures, education, and customer service. Warmly enthusiastic, highly skilled in identifying and resolving a variety of customers related issues in a fast-pace, high –pressure environment. I am continually striving to improve self, as well as, serve my potential employers. Demonstrated ability to meet and exceed performance objectives with minimal supervision. Key strengths include: Analytical/Problem Solving, Training and Development, Multi-Tasking.

PROFESSIONAL EXPERIENCE

Manpower, Torrance, CA 2008-2010

Contracted Through, Manpower - Professional Appointment Setter

. Handle pre-screening process for hiring specialist

Data Entry

. Schedule appointments with qualified candidates

. Daily outbound calls and receiving calls

. Changing appointments and making outgoing appointment reminder calls

. Use customize script

. Verify candidate personal information

. Follow up with pre-qualified candidates

. Taking responsibility for developing rapport with potential candidates

. Pro-actively working with project team in order to maximize profitability for the client

. Focus on meeting target and the ability to work as part of a successful team.

. Responsible to allocated amount of appointments, and activities on daily basis to achieve management target goal.

Wachovia, Torrance, CA 2005-2007

Department Assistant

Provide timely and accurate heavy incoming calls volume in an appropriate timely manner

Data entry and 10 key touch, including identifying files.

Assist with processing loans such as completing Stage I entry into ALPS

Able to process an average 6 of stage I files

Good organizational skills in processing stage I loans

Ability to research and obtain information, documents to complete loan applications

Turn files in order where the underwriter can review credit

Daily sorting and distributing incoming office documents

Send out mailers for origination and take care of all the supply ordering for the office

maintained outgoing correspondence

Performed other duties as assigned

Contributed to overall success or department by meeting required commitment dates, assisting co-workers by readily sharing knowledge, thereby ensuring that department standards were met.

KFORCE, OnSTAFF GROUP, Cypress, CA 2004-2005

Contracted Through, MITSUBISHI MOTORS-Titles Representative I

Provide timely title processing for incoming vehicle titles

Research titles and follow-up within assigned performance standards in a 24 hour period

Follow up on all pending title work to ensure completion meeting required services standards

Lead special projects including mass title and contract pulls for outsourcers

Data Entry and 10 key touch, including identifying titles

Assist with daily admin processes such as daily title pull, distribution and filing

Training in various business systems including Kardex, Extra, and Siebal

Performed other duties as assigned

LOS ANGELES UNIFIED SCHOOL DISTRICT 1986-2003

Teacher Assistant

Daily duties include, assist teachers in classroom procedures and preparing lessons for students

Tutored students with classroom assignments

Assisted in computer lab and prepared computer programs

Counsel with students and parents

Assist in in-school detention hall

Supervise students during lunch and after school programs

Prepare and maintain incoming and outgoing correspondence

TECHNICAL EXPERIENCE

- MS Office Suite

- Lotus Note

- Siebal, PowerPoint

- Kardex

- Alps

- Office Equipment

EDUCATION

University of Phoenix – Majoring in Human Services, in progress, expected graduation date 2011

Internship – Los Angeles Ronal McDonald House, Fred Jefferson Group Home for Boys

Southwest Community College - Interdisciplinary Associates of Arts Degree

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