Business Analyst / Project Manager / Team Leader

James Mackesy

*** ******** ***, ********, ** ****8

(732) 409 - 6765 | (732) 995 - 9321

********@*****.***

Summary Statement

Information Technology Professional with extensive experience in the insurance and health care industries. Expertise in facilitating requirements gathering sessions, business process definition and reengineering, issue tracking and management, the Software Development Life Cycle, CMMI processes and Six Sigma methodologies. Proven ability coaching staff in programming methodologies, client interaction and career development. Client-focused with strong relationship building skills and process definition and improvement. Skilled in the processes and methodologies of gathering, analyzing, documenting and prioritizing business and functional requirements. Assisting with QA and solution verificaiton. Experience with claims systems, web based applications, telephony systems and requirements management tools.

Professional Experience

AXA Equitable, New York, NY 1999 - 2009

Senior Business Analyst - BA Center of Excellence 2007 - 2009

Facilitated the development of new systems and technical solutions for business issues by leading the process of gathering, analyzing, documenting prioritizing and approving business and functional requirements. Coordinated training and provided leadership to team members. Managed the newly implemented requirements gathering software tool (Borland CaliberRM).

• Upgraded the IT Intranet Process Portal: The primary purpose of this project was to support CMMI Level 3 requirements and to enhance the Process Portal to maximize ease of use for IT project teams.

• Migrated the Data Center to Georgia: Interacted with the 100+ software vendors with whom AXA Equitable has a licensing agreement and determine incremental risks associated with the move.

• Implemented the new Computer Telephony System: This project implemented a Computer Telephony Integration (CTI) system to centralize and support a multi-site call center environment on a national basis.

• Implemented Borland CaliberRM: Responsible for the successful implementation of this enterprise product suite which aligns business and IT by enabling stakeholders across the organization to collaborate effectively on software requirements engineering. Using Caliber Analyst, teams proactively define and manage software requirements throughout the application lifecycle.

• Assisted in the definition and certification of the requirements gathering process for CMMI Level 3 certification.

• Performed Inspections and Walkthroughs for the Requirements Management and Requirements Development Process Area Team.

• Member of the Measurement and Analysis Process Team.

Senior Application Developer - Messaging Team 2004 - 2007

Supported the entire New York office's Lotus Notes application base. Acted as liaison to the Syracuse office for the NYC Messaging group.

• Met with perspective clients to discuss existing needs, and determined initial scope of possible new projects, gathered requirements and wrote initial specifications.

• Acted as intermediary between local clients and development staff in the Syracuse office.

• Continued to support the IT Financial Allocation System, Legal, HR and Corporate Communication applications as well as the approximately 800 databases actively in use in the NYC office.

• Assisted in the transition from Lotus Notes Mail to Outlook.

Lead Application Developer – Lotus Notes / Messaging 2002 - 2004

Managed the Lotus Notes Application Development Team. Supported the IT Financial Allocation System, Legal, HR and Corporate Communication applications.

• Coordinated assignment of 350 - 400 requests per year, for maintenance of our existing 800 applications.

• Met with perspective clients to discuss existing needs, and determine initial scope of possible new project.

• Held weekly status meetings and reported to upper management.

• Provided team members with on going feedback; defined annual objectives and present annual review.

• Determined staff augmentation needs, interviewed and hire consultants as needed.

• Handled license and subscription renewals.

• Determined needs for new software evaluated and requested purchase authorization.

• Planned and scheduled training with staff to meet career objectives.

• Coordinate Lotus Notes upgrade from R5 to R6.5.1

Senior Lotus Notes Developer 1999 - 2002

Worked with internal clients to develop Lotus Notes applications to enhance their work environment, concentrating on workflow techniques and process improvement.

• Managed a Time Entry Suite of applications used for tracking man hours as they relate to budget management and forecasting for over 750 projects in the IT area.

• Distributed the Annual SEC and Conflict of Interest statements for Senior Management and Executive Officers through the Notes network and the Internet.

• Managed a Compliance application used for determining investor compliance for our financial products.

• Managed the Human Resource and Corporate Communications applications.

Horizon Blue Cross Blue Shield of New Jersey, Newark, NJ 1993 - 1999

Senior Technical Analyst 1996 - 1999

Acted as an intermediary between the operations staff and the IT area to communicate issues with the Claims Processing system. Troubleshot system problems and determine root causes and workarounds.

• Lotus Notes application development focused on the automation of the Quality Assurance process.

• Set up CICS and Lotus Notes home access.

• Managed access rights to Lotus Notes applications and home access.

• Built Report Mining of daily and weekly reports.

Quality Analyst/Trainer 1994 - 1996

Performed monthly quality audits of Business Team output. Including claims processing, correspondence handling and phone call monitoring.

• Provided training for new and existing employees as needed.

• Identified system issues and determined workarounds.

• Developed Lotus Notes solutions for business team workflow, inventory management, as well as quality reporting.

Customer Service Representative 1993 - 1994

Handled incoming calls from participants, written correspondence, claims processing, and pending claim resolution. Identified system issues and determined workarounds. Made decisions based on contract coverage.

Education, Professional Development and Training

• MBA, e-Commerce, Rutgers, The State University, Newark, NJ

• BS, Business, Worcester State College, Worcester, MA

• Versed in JavaScript, Lotus Script, Notes Formula Language, Java, XML, HTML

• Certified Lotus Professional in R4 and R5.

• Trained in CMMI, Writing Requirements, The Requirements Process, SDLC, Meeting Facilitation

Memberships

International Institute of Business Analysis (IIBA) - New Jersey Chapter

Military

US ARMY NATIONAL GUARD: 1988 – 1994 Honorably Discharged

US ARMY – 7TH Infantry Division (Light): 1986 - 1988

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