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Arzo Winn-Allen

Objective My objective is to obtain a position in a team-oriented, fast-pace, multi-task, and professional working environment. Where I can use my proven talents and skills to advance myself to the highest degree.

Experience 10/2010-12/2010 PFS Web/Cambria Cove (Contract) Plano, TX

Customer Service Representative

• Answered multi-phone lines and responded to customer requests; sold products and placed customer orders in the EDDIE software; provided customers with products and service information; upsell products and services.

• Transfer customer and clients call to the appropriate staff; identified, researched and resolved customer issues; followed –up on unresolved customer inquiries; completed call logs and reports; researched billing issues; processed credit card payments; detailed order shipping processes and charges.

• Researched misapplied payments and charges; recognize, document and alert the supervisor of trends in customer calls; recommended process improvements; miscellaneous duties as assigned; assisted with training for new employees; generated customer thank you letters.

09/2008-06/2010 Forex Capital Markets, LLC Plano, TX

Administrative Assistant/Receptionist

• Answered multi-phone lines, screened and directed calls, relayed messages, customer service, data entry, sorted and distributed mailing, filed electronically in alpha/numeric order, faxed, scanned, indexed; distributed badges for employees and also covered and maintained the reception area.

• Handled all correspondence for clients and vendors; Prepared weekly reports, meeting minutes, maintaining personnel files; supported 722 employees domestically/internationally.

• Coordinated conference room bookings, ordered supplies; maintained all expense reports, receipts and invoices. Compiled/Updated all spreadsheets with the expenses for travel, tradeshows, tickets, access badges. Reported all record profits to accounts payable; created tracking spreadsheets.

• Scheduled/Coordinated Travel, Tradeshows and Company Events. Assisted

with Philanthropy projects such as; Susan G. Komen, Welcome House, North

Texas Food Bank, & AIDS Arms.

01/2008-09/2008 Pineapple Management Dallas, TX

Executive Assistant to Vice President of Sales & Revenue

• Answered multi-phone lines, screened and directed calls, relayed messages, customer service, data entry, sorted and distributed mailing, filed electronically in alpha/numeric order, faxed, scanned, indexed; distributed badges for employees and also covered and maintained the reception area.

• Assisted the Vice President Of Sales & Revenue Generation with travel; processing expense reports; monitored the financial budget. Prepared weekly reports in Word format for accounting and administration support; updated and created spreadsheets on Excel. Assisted with coordinating conference room bookings; managed all personnel at the hotels

• Assisted with all 31 hotels in building groups and managing inventory;

04/2007-12/2007 Superior Staffing (Contract) Dallas, TX

File/Mail Clerk/CSR/Scanner

• Assisted with mortgage loans team with reviewing and auditing all documents for the compliance and legal departments.

• Alpha/numeric filed, data entry, scanning/indexing; assisted with converting all document approvals and processed loans paperwork to an E-file system.

• Assisted with mail-out deadlines in the benefits department; created a tracking system.

• Answered multi-phone lines, screened and directed calls, relayed messages, data entry, sorted and distributed mailing, filed electronically in alpha/numeric order, faxed, scanned, indexed.

• Customer Service (Call Center)

• Assisted with criminal background screening for DFW Hospital Council.

Education 2002-2004 El Centro College Dallas, TX

• Pursuing a degree in Business/Administration; general office studies including Microsoft Word, Excel, Adobe, Lotus Notes, Novell GroupWise, Publisher, PowerPoint and Outlook.

1999-2001 Honors Academy Dallas, TX

• Graduated receiving a Diploma with High Honors.

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