field service engineer

Robert J. Denman

**** *. *********

Chicago IL **636

*******@*******.***

Overview

A dependable, highly experienced Certified Field Service Engineer with a 14- year verifiable record of achievement as a telecommunication and network specialist. A people-oriented, solution-focused individual recognized for the following:

· Good communications skills – both verbal and written

· Able to problem solve efficiently

· Team Player. Able to carry out organizational mandates and objectives

· Self-motivated

· Possess a hard-working work ethic in pursuit of excellence

· A positive and confident personality

· Superior customer relations skills

· Highly adaptable to change in an ever-changing environment

· Detail oriented

· Representing my employer with dignity, integrity, and professionalism

· Strong problem solving on computer network TCP/IP, Lan/Wan, Network Layers 1-4

· Working knowledge of T-Berd testing meter.

Professional Experience

RJE Telecom Chicago

Field Service Engineer (Short Term Contract) June 2008 -September 2009

· Survey and inventory remote terminals and fiber optic system for AT&T outside plants.

· Gather GPS reading and location of AT&T equipment location.

· Take detail pictures of all of AT&T service equipment

· Gathering data collected and make recommendation for new fiber optic up grade.

Hack Telecom INC. Chicago IL

Supervisor (Short Term Contract) February 2008 –June 2008

· Supervise the installation project for network camera system for Target department stores.

· Train a team of technicians regarding the correct procedure regarding pulling Cat 5 cables, installing different camera housing types, reading blue prints, test and focus network cameras, setup Cisco switches, and complete the Target project in 6-7 week time frame

RJE Telecom Chicago

Field Service Engineer (Short Term Contract) November 2007 –February 2008

· Survey and inventory remote terminals and fiber optic system for AT&T outside plants.

· Gather GPS reading and location of AT&T equipment location.

· Take detail pictures of all of AT&T service equipment

C.S.I (Covad), Chicago IL August 2006- November 2007

Field Service Engineer

· Install and test xDSL circuits also install and test T1 and bounded T1 lines, DS3, MPLS, my job was to bring the circuit to the end user unit and setup and program DSL and T1 routers,

· Setup and program Cisco DSl and T1 routers, Netopia routers, and Siemons routers

· Responsible for the setup configuration them to work with the end user network system.

· Responsible for Cisco VOIP setup also setup Call Manger for end user telephone system

· Troubleshoot the circuit and work with the local ILEC services to resolve any kind of loop issues that would prevent any type xDSl or T1 circuit from working properly. Test equipment used T-Berd, Covad loop test program and Sidekick

· I have setup and configure wan and LAN settings for different types of T1-DS3 routers

D & M Telecommunications, Chicago IL January 2001- January 2007

Field Service Engineer (Supervisor)

· Installation and repair supervisor in charge of a group of 10 technicians doing work orders on telephone systems, cable television, high speed internet (xDSL, T1, Comcast cable modem, VOIP) fiber optics, communication towers (microwave, satellite, and radio), fire/burglar alarm systems (Ademco, Honeywell), Dish network, and Direct TV Satellite systems custom home wiring, high end audio/video system, custom Lcd and plasma wall mounts.

· Responsible for performing quality assurance checks, resolving customer complaints, and working in the field when necessary.

Tweeter, Downers Grove IL 200*-****-**** -2005

Field Service Engineer (Crew Chief)

· Install custom audio and video system, custom wall mount for LCD and plasma mounts and training of a helper on day-to-day custom installation.

· Install and repair high end audio/video system, custom wiring for Crestron systems, install and custom mount wall mount plasma and LCD TVs, install and service satellite system, install and service HDTV antenna, install and wire IR system and program custom universal remotes

RJE Telecommunications, Mt. Prospect IL 1999-2001

Installation/Service Technician

· Installed and repaired telephone services for AT&T (Comcast) including high speed Internet services.

Education:

IIT of Illinois, Chicago IL 1997-2000

BS in Telecommunication

Aerotek/Northern Telecom, 1998

Major Area of Study: Received certification in central office installation, BNC Connectors, AT&T Certification, and Basic Networking System.

Moraine Valley, Palos Heights, IL 1995-1997

Major Area Study: Business

Certifications

Crestron Installer

National Cable Television Institute

Installer Technician

Service Technician

Advance Technician

System Technician

Fiber Optics Technician

Cisco Certified Network Administrator

TCI of Illinois (AT&T, Comcast) – Installer / Digital Cable Installer / Hybrid Fiber Coax Networking Training / Telephony (Digital Phone Services) / Basic Networking

Aerotex Telecom (Northern Telecom) - Central Office Installation / Bnc Connectors / AT&T Certified - Basic Networking System

Local IBEW 134 (Electrical Union) - Low Voltage Communication Technician

Microwave Communication Certified / Satellite Communication Certified / Fiber Optics Certified / Telephony Certified / Fire/Burglar Alarm System

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