Project Manager Engineer

KEITH R. LISBON

www.linkedin.com/in/keithlisbon y5iwe3@r.postjobfree.com

Mobile 913-***-**** 14321 South Twilight Lane Olathe, Kansas 66062

QUALIFICATIONS SUMMARY

IT Project Manager, Infrastructure for Data Center and Enterprise Networks, Capacity, Performance, Forecasting Specialist

I have over twenty years experience with voice, data, real-time systems and networks. I have managed multiple complex projects supporting nation-wide components including voicemail, picture mail, and messaging systems. I was responsible for change management and control for hardware and software implementation, upgrade, and maintenance. I utilize proactive monitoring of critical system components to ensure capacity, performance and customer facing usability targets are achieved. Using real-time operational measurements, I compare system performance to market forecast and adjust system assets to ensure ongoing quality of service. My personal skills help me coordinate multiple cross-functional teams to achieve product objectives. I have received Excellence awards acknowledging my leadership and project management skills.

PROFESSIONAL EXPERIENCE

Midwest Consulting Group, Overland Park, Kansas October 2010 – present

Project Manager (CenturyLink - Gardner, KS)

• Project Managed cross functional teams across the country to re-address IP configurations in the Network and Call Center environments. This consisted of coordinating conference calls of up to 50 internal and external customers and scheduling resources to keep project milestones on target.

• Impacted equipment and services ranged from client PC and printers to Cisco switches/router and Multicast audio/video conferencing.

• Project Managed the replacement of Cisco switches and provision out of band access to the switch so that the network engineers have remote access in case of issues with the switches.

• Provide documentation of key milestones and status of all projects to executive team.

TekSystems, Overland Park, Kansas October 2009 – March 2010 - then- August – September 2010

Project Manager (Contractor for Ericsson Network Services) - Project Managed the Sprint Nextel CDMA & iDEN Voicemail systems. Produce daily reports of growth and equipment utilizations.

• Executed and viewed the daily utilization reports from Microsoft Access database, for the iDEN Boost Prepaid voicemail equipment, I have recommended the proper load balancing and in some cases adding new equipment to support the network growth.

• Support the utilizations of the iDEN voicemail, I communicated with the following groups to coordinate the load balancing activities. Switch Operations (LEC, IXC), Implementation, Network Operation (NTAC), Network Installation (NEIS), Number Management teams and Movius (vendor).

• Budgeting and long term forecasting for the scope of cost for the iDEN voicemail project was logged in MS Excel and tracked in the Sprint e-Pro and People Soft databases for executive approvals.

• Project Managed the Next Generation CDMA & iDEN Voicemail, and Visual Voicemail equipment launches. I was instrumental in constructing a time line Project Schedule of the events with input from each of the planning teams.

Sprint Nextel, Overland Park, Kansas 2001 – 2009

Project Manager / National Platforms Capacity & Forecasting - Managed trunk/circuit utilization capacities for National Platforms. Managed the budget for the Voice Command, Voicemail, LBS (Location Based Services) and SCP (Service Control Point) Platforms.

• I have Capacity Managed many large scale equipment platforms by monitoring the utilizations and measuring day to day reporting of trending.

• Budgeting and forecasting many multimillion dollar capital projects. Implementation, Topology Mapping, and long term planning of new technologies.

• Return on Investment plan for saving over $4 Million of Sprint PCS expense dollars by implementing a reduction underutilized T1 circuits. Also, proposed a plan to save $42 Million by deleting the saved voicemail storage from Sprint Broadband AirCards.

• Platform capacity planning of multiple Voice System Platforms by monitoring and recommending load balancing and disaster recovery efforts.

• Supported Voice System Platforms: Voicemail, Voice Command, ISCP, e911, MPC/PDE, LBS, HLR and SCP.

• Recommend hardware/software budget forecast and quarterly spending for a two year growth projections.

• Controlled a $36 Million dollar budget for the 2007 calendar year.

• Support the new Cable Partner venture for using the Voicemail Platform. Currently twelve Cable Partners use the Sprint Voicemail platform.

• Evaluate the current and future impacts of Sprints Marketing subscriber growth projections over a two year period.

• Cross train staff on daily and weekly reporting tasks.

• Managed major upgrades to the SCP (Service Control Point) Platform. Engineering the procurement of equipment and software to upgrade CPU’s, Memory, Hard Drives and new High Speed SS7 links to support increased traffic capacity.

Sr. Network Engineer / National Platforms Implementation

Project Manage the implementation of new infrastructure hardware and software upgrades due to capacity growth and technology advancements.

• Engineer, budget and manage 7 additional Voice Command Service Nodes in the Sprint PCS Network in a 12-month time frame. A total of 10 VC Nodes are being monitored for utilization performance and capacity balancing.

• Save over $4 Million of Sprint PCS expense dollars by proposing and implementing a reduction plan in underutilized T1 circuits.

• Project Manager for migrating all of the WOW (Wide Open West) Cable Partners from one VMS (Voicemail System) to another VMS for load balancing purposes.

• Interviewed by the technical trade publication, Computerworld for the January 1, 2007 edition. Article title “Bid Payback from Big-Bang Projects”.

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Sr. Network Engineer / National Platforms Planning

Support the planning of new equipment and software for Sprint’s National Platform Voice Systems infrastructure. Evaluate and recommend new technology advances for competitive edge and cost savings.

• Manage the rollout and support of the Location Based Services features on the MPC/PDE Platform.

• Supervise and train internal staff to assist with reports, spreadsheets and other related planning tasks for multiple National Platforms.

• Coordinate the plan of the following equipment and technology areas to accomplish the deployment of 7 additional new Voice Command Nodes. Motorola, Nortel & Lucent Switched, SS7 and T1 trunking. Total of 10 VC Nodes when completed.

• Lead Engineer for reporting the “Call the Web” feature through our Hey Anita vendor for management and Voice Command capacity analysis.

Sprint LDD, Overland Park, Kansas 1999 – 2001

Network Engineer II

Supported Sprint LDD’s Enhanced and Customer Connections Services (ECCS) Systems Engineering Department. Provide project management and technical support for customers with provisioning and scheduling of complex system hardware/software installations. Manage the forecasting and budgeting of Systems Engineering projects.

• Trained in the following Sprint processes:

* Procurement Requisition and Material Service Requisition forms, Customer Requirements, Level Of Effort, Engineering Specifications, Material Transfer forms, Project Location Request forms, Document Change Order, Field Order Contracts, Forecasting & budgeting for capital & expense monies for projects, PACS, DTE, People Soft, ROI (Return on Investment) forms.

• Developed a working knowledge of the following PBX switches: Aspect, Rockwell and Nortel.

• Recommended and managed the procurement and installation efforts for intranet training and reporting servers. The servers are Compaq 6500 models with Compaq Storage Subsystems and fault tolerance.

• Instrumental in the design and testing of a CTI headset adapter for the CTI (Computer Telephony Integration) Project. The CTI headset adapter enables the Sprint agent to record and playback phone calls through the PC. It also aided in interactive computer based training.

• Coordinated the purchase and installation of an IEX Testbed Sun Enterprise 3500 Server.

• Managed the 24 port expansion of Periphonics VRU's (Voice Recording Unit) for Atlanta, Chicago, Dallas, Sacramento and San Mateo.

• Procured and coordinate installation of Hammer Technologies, IT 24 port system for load testing on new PBX switches.

GE Capital IT Solutions, Sprint Contractor, Kansas City, Missouri 1997 – 1999

Sr. Systems Engineer, Sprint Contractor

Engineered onsite Sprint LDD projects with Call Center Services, a division of Enhanced Platform Services. I have displayed excellent communication skills to build strong working relationships with internal and external groups.

• Project managed the ability to store large quantities of data for research recovery and reporting. DWARF (Data Warehouse and Reporting Functionality) project consisted of Dell Poweredge 4200 servers with RAID 5 technology and a Storage Tech 9714 tape library with Legato software for backup capacity.

• Senior Systems Engineer for the AAM (Automated Agent Monitoring) Project. This consisted of upgrading all infrastructure of the DWARF servers with RAM and DLT tape drives, also an AQ (Auto Quality) server at all 5 Sprint Call Center locations. There is also a testing and production reporting servers that are Dell Poweredge 4300's.

STATT Corporation, Overland Park, Kansas 1997

Information Systems Engineer

Managed complex business and information solution related moves, adds and changes with new technologies.

• Coordinated, planned and engineered the relocation of Wilcox Electric’s data center infrastructure.

• Manage the Windows NT and Novell NetWare backups for the move. Other tasks consisted of installing and configuring HP RAID 5 technologies for the consolidation of eight Novell servers and five NT servers.

• Researched a solution for Wilcox Company to use Cabletron vs. Cisco routers, hubs and switches for a FDDI backbone.

• Researched and implement a Wireless AMP LAN network. The Wireless NIC cards worked both in Laptops and Workstations PC with Windows 95.

• Installed Windows NT 4.0 Server and use additional services like RAS, DNS & DHCP.

• Researched Microsoft Front Page, McAfee PC Firewall & AntiVirus and Helius Direct PC for satellite Internet connections.

Sealright Packaging Company, DeSoto, Kansas 1996 – 1997

Networking Specialist

Managed and administered the Corporate Office client server computer systems. Manage the client server LAN’s in the seven remote Sealright locations. Administer the Corporate Seimens Rolm PBX and Voice Mail system maintenance, upgrades and programming. Approve all voice and data related billing contracts. LAN/WAN related troubleshooting of voice and data communication equipment.

• Managed client server systems. Novell NetWare and Windows NT. Computer systems consisted of Macintosh, Windows 3.1, 3.11, 95 and NT.

• Troubleshoot LAN problems with cable testers and HP Open View LANalyzer software.

• Managed Network backup software. Seagate Software Palindrome, and then migrated to Cheyenne ArcServe 6.

• Liaison to Sprint for all voice/data related WAN communications (Frame Relay, dedicated 56k, & T1), Fone cards, Video equipment maintenance and conference bridging.

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• Enabled Shiva LanRover E for network modems and dial in communications.

• Researched Internet solution for corporate wide Internet connectivity. Dial in accounts and SMTP gateway for Internet email.

• Administered Novell GroupWise used for company wide email software.

• Liaison to Southwestern Bell for all local phone lines. Analog, Digital, Loop back protection, Smart Trunks, Fiber, T1 & ISDN.

• Managed the company wide Picture Tel Video Conferencing equipment, maintenance, multipoint bridging and technical support.

• Administered, manage and program the corporate office Seimens Rolm PBX and Voice Mail systems.

• Coordinated upgrades for computer room UPS and remote power generator for disaster recovery. Information Services Helpdesk.

NIST/Mid-America Manufacturing Technology Center, Overland Park, Kansas 1994 – 1996

Computer Systems Manager

Managed and administered the Home Office computer systems, consisting of PC’s/Macintosh computers, LAN, Laser printers, color printers, and internet routers. Installed and trained staff at multiple regional office locations.

• Installed and upgrade software and run diagnostics on PC’s and Mac’s.

• Managed Internet provider relationship and SMTP Gateway for e-mail.

• Coordinated the installation of a dedicated 56kb line and DSU/CSU. Later switched to ISDN 64kb digital dial up connection.

• Installed Windows NT File Server for software and network sharing over a LAN.

• Maintained Macintosh communications file server with remote e-mail links and LAN backups.

• Installed TCP/IP dial up and network software on Mac’s and PC’s.

WAL-MART Stores, INC., Bentonville, Arkansas 1989 – 1994

Network Engineer/Systems Programmer (1993 - 1994)

Engineered LAN/WAN, providing level 3 support for all of Wal-Mart communication systems support, administration and development.

• Coordinated system programmer on eight different IBM Front End Processors.

• Completed training on ACC Routers. Exposed to Cisco Systems Router configuration and routines.

• Trained using network LAN/WAN sniffer/analyzer. Worked with Synoptics Ethernet and token ring hubs.

• Maintained involvement with the EDI department and managed Supertracs software.

LAN Administrator (1992 - 1993)

• Configured and managed over 50 Compaq Proliant file servers using Novell NetWare.

• Maintained involvement with the EDI department and managed Supertracs Software.

Communications Engineer (1989 - 1992)

• Engineered EDI infrastructure (Electronic Data Interchange) communications troubleshooting and analyzing.

• Managed over 60 modems for computability, connectivity and grade of service for Point of Sale and Electronic Data Interchange.

• Responsible for managing enhancements and maintenance to Supertracs SNA and BSC protocol communications software.

• Reduced annual long distance cost to the GEIS network by $12,000.

TECHNICAL EXPERIENCE

Hardware Platforms: Apple Macintosh, Power PC, PC’s, Xterm’s, Unix, Network hub extender, Ethernet hubs and switches, MicroNet backup drive, Shiva Lan Rover, DSU/CSU, ISDN Asend & Pipeline, Routers, Gateways, Scanners, Modems, Rolm PBX, IBM AS400

Software Platforms: Windows, 98, 2000, NT, NT Server, MS Office Suite, SQL, Novell NetWare, ProComm Plus, PC Anywhere, Microsoft Project & Power Point, WinFax, Netscape, Internet Explorer, PPP/Slip, SMTP gateway, DOS, SNA, IPX, TCP/IP, EDI, VISIO, Auto CADLt 2000

Certifications: CNA 4.1 Administration, MCP (Microsoft Certified Professional), Exabyte Storage Solutions, Exabyte Storage Automation.

Training: NT 3.5 Advanced Server, AMP Cabling, Rolm 9751 Admin, Shiva remote access software/hardware, IBM Netfinity and PC Server Windows NT Installation and Performance, IBM Netfinity and PC Server Technical Training, Compaq ASE, Nortel Networks (Bay Networks) VPN Networks Solutions, APC power protection, requirements and interactive tools, Dell Workstations and Servers, RAID mirror and backup, Seimons Cabling, HP product review seminar, PACS, Project Management, Windows 2000, ATM essentials & advanced, Voice XML, Voice over packet.

Accolades: 1. Presented with "Letter of Recommendation" from Sprint for exceptional GE Project Management and Sr. Systems Consultant.

2. Recipient of the GE Capital IT Solutions "Your Choice Card Award" for outstanding work and excellent performance.

3. Acknowledged in a letter from my Sprint Team Leader for exceptional performance with project management and supporting systems engineering projects.

4. Recognized with a “Sprint On-the-Spot Award” for professionalism, customer service and exemplary role model for others.

5. Presented with a Sprint PCS Award for the successful deployment of 7 Voice Command nodes in a 1 year time frame.

6. Interviewed by the technical trade publication, Computerworld for the January 1, 2007 edition. Article title

“Big Payback from Big-Bang Projects”.

EDUCATION

Bachelor of Science Degree, Telecommunications Management DeVry Institute of Technology, Kansas City, Missouri

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