Customer Service High School

Susan J. Sardina

**** ********* *********, ***** **** Parma, Ohio 44130

440-***-**** *************@*****.***

SKILLS SUMMARY

• Ms Word Office Suite, Excel, Access, PPT • Ability to prioritize assigned tasks

• Peachtree • Multi-task and Organized

• Answer Phones • Good oral and written

• Filing • 10-key (9.957 wpm)

• Customer Service • Alpha Numeric (10,638 wpm)

EMPLOYMENT SUMMARY

Nesco Resources

Data Entry, 10-key and Alpha Numeric Income Tax Forms Brecksville, OH

Regional Income Tax 2010

• 10-keying income tax forms meeting quota of 200 forms daily while balancing long forms of cash batches, non cash batches, refund long form and short forms.

Alliance Brooklyn, OH

Fidelity Information National Services 2008-2009

Data Entry, Bank Statements and Check Return Assistant

• Entered the amount of each processed checks for 22 Banks.

• Combined rejected bank statements with proper bank statements.

• Balanced daily total of checks and entered the information.

• Prepared bank statements to be sent to each bank.

• Verified reprints of bank statements for accuracy.

• Verified return items checks.

• Researched tracer route numbers for photocopies images of checks

Fox International Beachwood, OH

Customer Service Agent 2007

• Performed call center activities, received customer orders for new and replacement parts honored under warranties, and documented complaints and resolutions for accounts.

Parma Heights Police Department D.A.R.E. Program Parma Heights, OH

Secretary 2006

• Provided clerical support to Director

• graded test papers and inputted grades to Excel Spreadsheet

• designed program web page;

• Answered and routed incoming calls to appropriate staff members

• Counted/sorted promotional items.

Area Temps (Safeguard Properties) Parma/Independence, OH

Data Entry Clerk/File Clerk 2000-2006

• Entered customer information into computer database to prepare inspection approvals for property damage sustained in Hurricane Katrina to support billings 10-keyed purchase orders for a sewing manufacturer filed medical documents into patient files for medical coverage provided

EDUCATION

Data Entry Certificate Vocational Guidance Services, Cleveland, OH

Medical Terminology Certificate North Olmsted High School, North Olmsted, OH

Medical Assistant Certificate Polaris Career Center Middleburg Heights, OH

High School Diploma 1985 I.O.E. Office Services Normandy High School Parma, OH

Healthcare Careers Initiative (HCI)/Career Advancement Skills (CAS) Workshop 2009

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