Customer Service Maintenance

SKILLS

• Fiber ribbon splicing experience

• Strong mechanical aptitude

• Excellent service skills

• Trouble shooting expert

• Good communication skills

• Solid experience resolving customer complaints

• Basic computer skills

• Solid independent worker

• Consistent work history

• Customer relationship builder

• Customer service experience

• Experience driving commercial vehicles (box trucks, vans)

• Experience reading and understanding schematics

• Familiar with industry safety equipment

• Familiar with production procedures

• Flexible work schedule

• Good judgment

• Good mechanical aptitude

• Good at multitasking

• Good written/oral communication skills

• Hands-on experience with wide variety of power tools

• Proficient with mechanical electrical hand and power tools

• Strong initiative

• Strong interpersonal skills

• Strong organizational skills

• Strong team player

• Strong work ethic

• Timely project completion

• Troubleshoot/repair of compression equipment

• Wire knowledge

• Work well under pressure

Accomplishments

Installation

• Installed wiring for telephone, security systems and high speed Internet for residential and business purposes

Preventative Maintenance

• Performed SLC 96 routines and alarm clearances, troubleshooting T1 lines and performing preventive maintenance

Equipment Maintenance

• Performed routine maintenance on as need basis on air compressors and Lite Span battery packs

Trouble Shooting

• Performed repairs on copper lines and repaired lead cables

Testing

• Testing on compressor motors and carrier systems

Machine Repair

• Maintained and repaired compressor motors

Full Time Employment

Cable Maintenance Splicer Technician December 1978-October 2009

C&P, Bell Atlantic,Verizon (Charleston, WV)

• Performed various positions and jobs Maintenance Splicer, Installer Construction Splicer, Pre-Proactive Splicer, Subscriber Line Splicer, Air Pressurization Tester

Contract Employment

Line Crew Foreman July, 2012-July, 2012

Bonachela Group (Atlanta, GA)

• Performed the duties associated with foreman such as overseeing Timesheets, Dispatching jobs, and Inspection of each job. I worked closely with the Prime Company as well the president of the Bonachela Group.

Fiber Quality Inspector March 2012-May 2012

Mountain Limited (Hurricane, WV)

• Performed various jobs to ensure the safety of the crews and the performance of the job meets the qualifications of the contracting company

OSP Engineer Assistant March 2011-March 2012

Mountain Limited (Hurricane, WV)

• Performed various general design functions from a liaison between the company and government agencies and customers, design of feeder and distribution cable facilities, acquisition of right-of-ways and permits, and identify and provide appropriate resolutions for OSP shortages

Pole Inspector February 2011-March 2011

Mountain Limited (Hurricane, WV)

• Performed various duties in obtaining information relating to specific pole heights, identify poles to be power poles or telephone poles, and height placement of lines on poles

Cable Maintenance Splicer Technician June 2010-October 2010

Frontier Communications (Lewisburg, WV)

• Performed the various duties to correct customer reports and installation

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