Project Manager/Network Engineer

PAUL F. OKORIE

**** ******* ***, #* ***** Mountain, GA 30083 Phone: 678-***-**** E-mail: ********@*****.***

Seeking position in…

Technical Support Analyst

Systems Engineer / Information Security Analyst/ Security Analyst/ Network Admin / Compliance Analyst

Customer Service / First-line Support / Field Support Tech / PC Support / Service Technician

Data Analyst/Helpdesk Support / RF Technician / Desktop Support Tech / Communication Technician

“Excellent professional conduct with guaranteed customer satisfaction”

Over four years experience in Technical Support and network administration positions. Expertise in network systems solution ranging from computer repairs& cloning, cabling, system upgrades, troubleshooting and maintenance to network administration and security.

AREAS OF EXPERTISE

Network security, Leadership Skills

Troubleshooting complex network issues

Customer Service and Trainee coaching

Remote and on-site technical solutions

Complex, multi-faceted assignments

Creative approach to technical issues

Web security, applications support.

Commitment to excellence, innovation

KEY CAREER ACCOMPLISHMENTS

TECHNICAL & CUSTOMER SERVICE

Entrusted with roles such as trainee coaching and initial point of service call escalation in less than 2 years of employment due to my technical acuity, creative approach and excellent customer service skills.

Consecutively maintained a yearly service call repeat rate of 8% or less against the 10% national standard.

Generated a higher level of customer satisfaction by fixing 90% of intermittent issues on a 1st-time service call.

Awarded one of the best service support technicians on several occasions for outstanding overall performance.

Managed a team of technicians to accomplish series of complex network installations using innovative techniques, creative strategies, and leadership skills to reduce downtime and achieve excellent results before deadline. Supported clients periodically through preventative and corrective maintenance procedures.

Delegated as a team lead in some project life cycle ranging from site surveying, planning and designing, installation through completion and technical support.

PROFESSIONAL TRAINING & SKILL SET.

Computer network systems, penetration and defense security tools: LAN/WAN technologies, Wireless technologies, TCP/IP Protocols; DHCP, DNS, OSP/EIGRP, Subnetting, Firewalls and Anti-virus solutions, IDS & IPS, MSBA, Ethereal, Snort, NMAPetc

Software Applications and Security programs: MS Office suite including , MS 2003 Server Active Directory, IPSec, VPN, Solarwinds, Encase evidence file format (LEF or E01) utilization, Sam spade, MSBA etc.

Expert usage of these tool: Spectrum Analyzer, Digital Compass, RF Signal meter, Line tester, Cable Toners, Crimping tools (RG 6, RG 11, Cat 5 & RJ 14), Punch down tool, using remote login applications to connect to computers, cable devices or servers via PDAs e.g. Symbol.

CAREER HISTORY

Remote Network Security Analyst ITSupport Nigeria Limited (09/2010 – To date)

Communication Technician III Comcast (Stone Mountain, GA) (06/2008 – 09/09/10)

Field Support Specialist Dish Network (Suwannee, GA) (04/2008 – 06/2008) Jobsetter/Material Handler Behr Dayton Thermal Products (Dayton, OH) (03/2006 – 01/2008)

RF Technician ITSupport Nigeria Limited (Abuja, Nigeria) (09/2004- 04/2005)

Field Support Tech/Team Lead Direqlearn Nigeria Ltd (Abuja, Nigeria) (12/2001 – 09/2004)

Intern Shell Petroleum Dev. Co (Port-Harcourt, Nigeria) (06/1999 – 12/1999)

EDUCATION

Bachelor of Science – Westwood College, Denver, CO Mar 2006 – March 2009

GPA: 3.58 B.Sc: Information Systems Security – Specialization in Network and Web applications security.

Bachelor of Science – Enugu State University of Science & Technology, Nig. Dec 1995 – June 2000

Computer Science & Engineering – Specialization Computer Electronics and Networking

CERTIFICATIONS:

• Cisco Certified Network Associate (CCNA) March, 2010

• COMPTIA A+ Certified October, 2006

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