Customer Service Representative
Resume:
Diaka Nabe
Westerville, OH 43081
Objective: To obtain a position in a growing company as a receptionist or customer service representative in order to utilize my skills.
Education:
Office Systems Specialist Program April,2008
Adult Community Education Center
2323 Lexington Avenue
Columbus, Oh 43211|
720-hour program with an emphasis on Word, Excel, Access, PowerPoint, Business Math, Business English, Advanced Word Desktop Publishing,
and Internet Skills. Additional course topics included: inkjet and laser printer basics, font installation, internet resources and Windows file management.
Centennial High School
Columbus, OH 43220 614-***-**** Graduation: June 9, 2007
Awards Outstanding High School Volunteer
National Honor Society
Academic Honor Roll
Certifications: Microsoft Office User Specialist Certification in Microsoft Word.
Skills: Word, Excel, Access, PowerPoint, Keyboarding, telephone skills, bilingual with French and English languages.
Professional
Experience: Columbus Metropolitan Library, Columbus OH
Worked as a volunteer for 120 hours to create a good environment for the children. 2007
Affinion benefit Group
Customer Service Representative
Answer incoming calls form members who are calling discontinue their membership, billing questions, and answer benefit inquiries. Makes scripted resale efforts in order to retain customer. Up-selling and /or Cross selling other membership product. Organize access and comprehend product information.
Chase Bank
Ensure that each customer receives outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service..
2009
2009 to present
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