Sales Customer Service
Resume:
CURRICULUM VITAE / RESUME ROBERT F. DE KOK ENGLISH
Family name : De Kok
Initials : R
Given name :
Date of birth : 05.14.1980
Place of birth : Spijkenisse, The Netherlands
Country of passport : The Netherlands
Address :
Postcode :
Town : Rotterdam
E-mail :
Mobile phone :
Drivers license : YES (B)
EDUCATIONS / QUALIFICATIONS :
Year 10 Certificate -/ : CSG Penta College Blaise Pascal., 1992 -1997
High school Spijkenisse. The Netherlands.
Mathematics, Physics, Economy, Dutch, English, German.
Secondary Education/Vocational degree-/ : ROC Zadkine College, 1997 - 2000
Advanced –Diploma IV Spijkenisse, The Netherlands
International Trade & Economics
Certificate IV : ABN AMRO Bank n.v. 01.2001 – 03.2001
Customer Friendliness and care, Stress resistance, Sales opportunity’s , Safety.
Course Concredis : Intrum Justitia 02.2007
Legal aspects of Debt Collection
Course Spanish : Fuentes Rotterdam 10.2008 – 01.2009
Spanish course for beginners
Course BKB : Sundio Group 01.2009 - 07.2009 )
Course background accounting-/ bookkeeping
LANGUAGES :
FLUENT : Dutch, English, German,
MODERATE : French, Spanish
CURRENT OCCUPATION / JOB :
• 01.2011 > Keen Outdoor ‘Europe’, Rotterdam, The Netherlands
North American and Europeans fastest growing outdoor brand
o Credit Analyst & Credit Representative for Keen Europe ltd.
(International Debt control, Credit control, Analyst and Financial representative
-Set up Credit value and limits and client risk management
-Evaluate Credit worthiness, set sales targets to credit limit. Evaluate with agents/clients
-Contact point for Finance and customer service/sales for financial issues
- Analyze month / quarter / year figures. Improve sales tactics by financial strategies
-Report and analyze for Management , CFO and sales management
-Improve relations within Finance to Sales, external agents and clients
-Modernize and improve work method and implement new strategies and systems
-Risk Analyses , financial contact point on international level
-Credit Controller, priming the balance sheets G/L etc. End years.
WORK EXPERIENCES (top down):
10.1998 – 06. 1999 : TTT EUROPE B.V. Rotterdam, The Netherlands
o Call-Centre agent in-/outbound. Sell newspaper subscriptions.
09.1999 – 09.2000 : EFC GROUP ROBINIA B.V. Rotterdam, The Netherlands
o Call-Centre agent outbound. Inform potential customers and creating appointments
for advisors in order to sell investment stock in hard-wood parcels.
11.2000- 12-2001 : ABN AMRO BANK N.V., Spijkenisse. The Netherlands
o Counter & Banking-office employee , Business support, Debt controller, Junior Accountant.
02.2002 – 07-2005 : *Intrum Justitia Nederland b.v., The Hague. The Netherlands
o Project employee for (Int.-)National Outsourcing.
Debt Collector & Debt Controller within a Collection Agency.
Outsourced Debt controller and query handler for several mayor companies worldwide.
(Hewlett-Packard, DHL International, SENA-music rights, Euro-TV, Johnson Pumps, CHEP-pallets,
Infomedia-‘FORD microcat supplier ’, National Institute Insurances ‘SKV’. TQ3 travel solutions. etc.)
*Until 01.2003 Intrum Justitia EOS was a part of DUN & BRADSTREET.
03. 2006 – 10.2007 : Intrum Justitia Nederland b.v., The Hague. The Netherlands
o Debt surveillance Dep. consumer back office within a debt collecting agency.
A variety of activities such as ; Credit control – Query handling –
Debt collecting – Legal issues etc.
10.2007 - 11.2009: Sundio Group, Rotterdam. The Netherlands
o Accounts Receivable, Debt surveillance specialised within the Retail branch
for a variety of tour operator brands within the Sundio Group licence, such as
Sunweb Vakanties NL – DE –BE – ESP., JIBA, Sudtours, HUSK, GoGoTours etcetera.
-Bank accounting, book the general ledger and suspense accounts.
-Debt controller, Account Receivable business to business
-Priming the balance sheet (month-, quarter of the year and end year accounts).
-Report to sales, management and involved departments.
-Review retail contracts, with Sales dep.
-Query handler and client relations for debt control issues
-Process bailiff and Debt Collections files
12.2009 – 12.2010 : STC GROUP ( STC B.V. / Shipping & Transport University), Rotterdam. The Netherlands
o First credit controller and Supervisor Accounts Receivable department., Debt surveillance within private sector and business to business
-Bank accounting, book the general ledger and suspense accounts
-Weekly reports to the CEO, priming the balance sheets
-Supervising employees of debt receivables department
-Credit Risk analyst and report
-Query handler and client relations for debt control issues
-Debt controller, Account Receivable private sector and business to business
-Restructure and maintenance AR department
-Process bailiff and Debt Collections files
REFERENCES :
References will be provided on request of all previous and current employer(s).
OVERAL EXPERIENCE :
1 YEAR AUSTRALIA WORKING HOLIDAY VISA HOLDER –
June 2005 until March 2006 : BACKPACKING AUSTRALIA –
Work for several employers and travel throughout Australia.
SYSTEMCONTROL
o MS Office : Word, Excel, Outlook
o ABN AMRO Intranet
o RMO Desktop
o Citrix
o DaVinci
o Exact
o Ogone
o Bookingsmanager
o Magister
o Logon
CHARACTERISTICS :
Multi Tasker , Undertaking , Eager to learn , Stress resistance, Motivated spirit, Determined, Brotherly.
Personal interest :
Art & Design, Music, Socialise, Soccer, Photography
LANGUAGES :FLUENT : Dutch, English, German,
MODERATE : French, Spanish
Contact this candidate