Manager Customer Service

BOB E. STONE

*** ********* ***** *****: 360-***-****

Berea, KY 40403 Email: ****************@*****.***

BIOMEDICAL ENGINEERING TECHNICIAN

STRATEGY | LEADERSHIP | PERFORMANCE

A skilled biomedical technician, I can perform medical equipment management for departments throughout UAB’s clinical areas. This includes the troubleshooting, repair, and preventive maintenance of equipment of various complexities and of various hospital departments. I have experience with equipment setup and operation and I am experienced in training others (other technicians and end users) on proper equipment use.

AREAS OF EXPERTISE

Preventative Maintenance

Equipment Calibration

Team Leadership/Management

Software Troubleshooting Equipment Procurement

Medical Equipment Training

Troubleshooting

Hardware Troubleshooting Equipment Installation

Hospital Equipment Repairs

Post Warranty Contracts

Data Entry, Word, Excel

MEDICAL EQUIPMENT PROFICIENCIES

Infusion pumps/IV Pumps

Ultrasound machines

Precise Medical Syringe pumps

Gambro Dialysis Machines

Phillips Defibrillators

Medical clinical thermometers

Portable ventilators

Blood warmers

PROFESSIONAL EXPERIENCE

SUNTAN CITY, 2010 – PRESENT

MANAGER/TEAM LEADER

• Manage, train and develop new employees to provide best level of customer service.

• Team leader for client service, product and service knowledge and sales, and maintaining labor costs to ensure company profitability.

ROMANO’S MACARONI GRILL, 2005 - 2009

TRAINING MANAGER

• Provided regional training for Pacific Northwest division.

• Supervised implementation of all training systems, and teaching of new software to help educate employees at all levels of the company.

• Handled troubleshooting of any and all training issues and created solutions to solve all problems.

TGIFRIDAY’S, 1993 - 2005

GENERAL MANAGER

• Responsible for being a new store opener and regional troubleshooter to ensure congruent service.

• Acted as team member in the restaurant, and responsible for managing labor, food and beverage costs.

EDUCATION & TRAINING

ASSOCIATE DEGREE, Biomedical Engineering Technology, Spencerian College, Lexington, KY

CERTIFICATIONS: CPR, First Responder, Bloodbourne Pathogens

SPECIALIZED TRAINING: A/C analysis, D/C analysis, microprocessors, digital circuits, anatomy and physiology, medical terminology

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