Customer Service Medical Assistant

Cathryne Fera

Carpentersville, IL *****

******@*****.***

1-224-***-****

Objective: To be within the service field, where I can utilize my knowledge and skills

Overview: Self-motivated, strong work ethic. Providing excellent customer service with attention to detail.

Jan 2005/

2010 :Sears Service Call Center, Hoffman Estates, IL

• Responsible for managing inbound inquires, through problem resolution. Maintaining

Part status accuracy, updating records.

• Acts as the liaison between the customer and the parts vendor.

• Maintains part status accuracy and updates customer recording the Ms Access customer database.

• Investigates and responds to all incoming technician request and unit order.

Nov 1988/ Darden restaurants

2001 Olive garden Restaurant, Schaumburg, IL

• Trained new and existing employees and managers

• Monitored inventory levels, provided quality control and maintained sanitation standards.

• Resolved customer complaint issues.

• Attended whine seminars to keep up to date on the latest knowledge and trends.

Education: Harper College, Palatine IL 1/2003

• Medical Office administrative Program, billing/coding.

• JCM III Education/ certified phlebotomist.

• General Education courses.

Computer Learning Center, Schaumburg IL Aug 2009

• Technical student- Information Technology Support Professional.

• MS word, Access, Windows.

Northwest Suburban College, Rolling Meadows IL Feb 2011

• Certificate Medical Assistant, clinical and administrative.

• Hands on externship training.

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