Human Resources Customer Service
Resume:
Jasmina L. Bonilla
Charlotte NC 28277
Email: ***************@*******.***
Phone numbers: 704-***-****
Objective: To acquire a position as part time Banquet Server, that will allow me to fully utilize my skills and experience for the enhancement of the company.
Education: Bachelor of Science in Computer Science, December 2003
Minor on Business Administration (Incomplete)
North Carolina Agricultural and Technical State University, Greensboro, North Carolina
**Overall GPA: 3.0/4.00**.
Summary of Qualifications
1 Extensive experience on human resources and business development.
2 Proven success and ability to solve complex problems by leading staff, planning and achieving objectives.
3 Broadened skills unique to management, administrative support, quality customer service and leadership.
4 Possess the skills to prioritize and complete multiple tasks and follow through on assignments to achieve project goals.
5 Considered highly trustworthy, a quick learner, team player and detail- oriented on operational procedures.
Professional Experience
Johnson C. Smith University Charlotte NC
May-2010-Present
Human Resources Employment Coordinator
• Support the Human Resources office in administrative tasks such as preparing resumes for review and direct them to different departments via email or mail.
• General office support (Emails, phone calls, organization, filing, etc.)
• Assist new employees with new hire paperwork, and handbooks.
• Verified criminal backgrounds as well as drug testing screaming for employees
• Maintain the Personnel Action Status Change Log up to date.
• Report Workers Comp cases for employees in the university and fallow all procedures until
cases are done.
Alpha Paper LLC
June-200*-**-****
Business Development Manager
• Prepared weekly operations report to monitor the progress of customer outages
• Documented all customer reports accurately and efficiently
• Client relations.
• Met with clients and discussed needs for company growth.
• Identifying write-off accounts.
• Reviewing customer's overdue balances.
• Performing write-off.
• Resolved customer billing disputes as required.
• Delivering duplicate invoice copies.
• Efficiently and accurately executed tasks within Collections area.
• Interacted with customers.
Mi Gente Saludable
Nov-2008-June-2009
Office Manager
• Support in administrative tasks such as preparing mailings, informational materials, and other correspondence for clients.
• General office management (phones, supply ordering, organization, inventory, etc.)
-Produce and translate outgoing correspondence, including a monthly newsletter to Customers informing them of upcoming benefits.
-Managed employee training.
• Hired and Manage administrative support staff, including assigning tasks and monitoring performance.
Process order requests and provide financial documentation in timely manner to home office finance staff.
-Submit payroll information on hourly employees to home office payroll in timely manner.
• Identifying write-off accounts.
• Reviewing customer's overdue balances.
• Performing write-off.
• Resolved customer billing disputes as required.
• Delivering duplicate invoice copies.
• Efficiently and accurately executed tasks within Collections area.
• Interacted with customers.
Shurtterfly
June 2008-December 2008
Client Service Recruiter
• Interviewed candidates for different job opportunities.
• Prepared application process
• Verified criminal backgrounds as well as drug testing screening for employees
• Placed advertisements over career builder for current job openings
• Managed payroll for temporary employees
• Documented customer reports accurately and efficiently
• New employee training
• Monitor Employees on new assignments
• Solve employees conflict and resolution
• Interacted with internal and external customers via diverse communication interfaces
• Prepared Craigslist recruitment ads.
• Prepared employee benefit package
Source Recruiting
July 2007-March 2008 Executive IT Recruiter /Business Development Charlotte NC
• Prepared application process
• Interview candidates for different job opportunities
• Verified criminal backgrounds as well as drug testing screaming for employees
• Placed advertisements over career builder for current openings
• Interacted with internal and external customers via diverse communication interfaces
• Prepared weekly operations report to monitor the progress of customer outages
• Documented all customer reports accurately and efficiently
• Responsible for preparing career fair events.
• Client relations.
• Met with clients and discussed needs for company growth.
• Monitor Employees on new assignments
• Solve employees conflict and resolution
Chase Staffing Charlotte NC
September /2006- May/2007, Senior Recruiter
Human Resources Duties as:
• Interview candidates for different job opportunities
• Prepared application process
• Verified criminal backgrounds as well as drug testing screaming for employees
• Managed payroll for 150 temporary employees
• Placed advertisements over career builder for current openings
• Interacted with internal and external customers via diverse communication interfaces
• Prepared weekly operations report to monitor the progress of customer outages
• Documented all customer reports accurately and efficiently
• Responsible for preparing Career fair events
• Assisted with internal training for new employees within the company
Prologistix /Resource Manufacturing/Staffing Solutions Charlotte NC
March / 2004- June 2006
Human resources coordinator
Human Resources Duties as:
• Interviewed candidates for different job opportunities.
• Prepared application process
• Verified criminal backgrounds as well as drug testing screening for employees
• Placed advertisements over career builder for current job openings
• Managed payroll for temporary employees
• Documented customer reports accurately and efficiently
• Interacted with internal and external customers via diverse communication interfaces
• Prepared Career Fair Events
• Prepared employee benefit package
The Park Hotel/Banquet Server Charlotte NC
November 1998-October 2003
• Set up banquet hall for event
• Manage time line for the event
• Managed group of servers to get ready to serve the event
• Served drinks and food to customer as request on the event menu
• Break down banquet room for the next event
• And cleaned after event was over
Compute Skills
Intro C++ Programming Language, Java Programming, Peach Tree Accounting Application, Data Base Design SQL, Oracle, Operating Systems(windows 95,98,2000**Excel, Power Point, Word, Outlook**), Citrix, Tenant Pro, Quicken Books, Tempworks, Trilingual (Spanish, Portuguese, and English)
Certificates
PHR (Professional Human Resources )
References
Available upon request.
Contact this candidate