Manager Medical

CHARLES E. COOPER

***** ******* ******, *********, ** 64030

Home 816-***-**** Cell 816-***-****

*************@*****.***

Career objective:

Seeking Network Administrators support position in the Information Technology Department.

Education:

DeVry University – Kansas City, MO October 2008

Bachelor of Science in Network and Communications Management Graduation: May 2012

Cumulative Semester Credit Hours 94 of 124, GPA 3.56, October 2011

DeVry University’s Dean’s List Recipient Spring 2010 and Fall 2010

Gamma Beta Phi Society National Honor

Veterans Direct Communication Services Volunteer – November 2010 to Present

Honors:

DeVry University’s Dean’s List Recipient Spring 2010

Gamma Beta Phi Society National Honor Society - Served as Vice President

Technical Skills:

• Networks: Ethernet, Intranet, Client/Server

• OPNET: Optimized Network Evaluation Tool

• Systems: Server 2003, Windows Vista / XP/ 98/ 2000, Kanvista

• Software: Microsoft Office Pro 2010/2007/2003, Microsoft Visio, Microsoft Access/ Excel

Relevant Experience:

Conducting duties as Release of Information (ROI) clerk on work study assisting the Privacy Officer and Medical Records Chief at the Veterans Medical Center Kansas City, Mo. April 2011 to present.

• Supports ROI department by processing medical records request in accordance to HIPPA regulator guidance for Veterans in need of records for external medical support.

• Coordinate with Doctors, Attorneys, Assistant Living and The Department of Social Security by processing application for various special agendas to assist in determining Veterans and their families’ benefits. Also provide telephone follow-up to attempt to resolve any issue request related.

• Updates and track medical information with automated system and provide written correspondence for release of information using the Kanvista DOS based software system for record management.

Preforms work study in the IT Department assisting the Telecommunication Manager at Veterans Medical Center of Kansas City, Mo. June 2010 to April 2011.

• Supported Telecom with the designs of new communication facilities installations of new or additional telephone system at various locations.

• Assisted with annual budget by creating spreadsheets to automate tracking annual finances for multiple Telecom fund points.

• Updates approximately twenty five hundred telephone extensions location in the Kanvista DOS based software system to update data records and physical location of telephone ports to data ports.

• Conducts follow-ups on the completion of work orders and provides correspondence to Medical Center departments the orders pertain too.

Volunteers as computer analyst and network support in planning the church computer network system.

New Wave Ministries Worship Center, Belton, Mo. June 2010 to present.

• Purchased and installed hardware and software.

• Configured interfaces to support media requirement and monitored system’s performance.

• Conducted troubleshooting and collaborated resolutions and eliminated computer issues.

Charles E. Cooper

Projects:

Class Project

• Voice over Internet Protocol (VoIP). Established PBX switch, planned office telephony system, determined the required extension; determined the auto answering service with automated features of call forwarding, music on hold, message receiving and direct dial in numbers with dictated emergency phone numbers. Confirmed the plan with customer, made any adjustments and extended technical service support for the duration of the accepted contract. DeVry University, September 2010.

• OPNET IT Guru. Performing codec to encode and decode digital signal using different types of compression techniques. Identifying compression methods, code types, Frame size delay and Look ahead delays for Local Area Networks (LAN), Wide Area Networks (WAN) and Metropolitan Area Network (MAN). Studied various wired and wireless routing protocols. Configured OPNET to provide statistics of E-mail, File Transfer Protocol (FTP) and Hypertext Transfer Protocol (HTTP) for architecture domain activities after configuring the desired traffic to monitor. DeVry University, May to June 2011.

Professional

Experience: 07/2006 to 06/2008

Transportation Manager of the Exercise Support Group for the United Sates Army Training Joint Center at Fort Polk Louisiana. Coordinator of transportation support for US Army, Marines and Air Force units preparing to deploy overseas to areas of national interest in support of the matter facing our national defenses.

• Experience in negotiations of contracts with multiple carriers, trucks, rail and air.

• Lead supervisor, directing two assist leads, four dispatcher and 54 drivers.

• Performed approximately 800 transportation missions from 11/06 to 06/08 with a 98.5% deliverer's rating.

• Established and wrote standard operational procedures to implement the most efficient mode to transport classes of materials for Military deployments with correlating cross training on safety.

• Conducted training, performance evaluations and counseling.

• Maintains up-to-date base of Department of Transportation (DOT) and hazardous material regulations using Microsoft Word, Access, Excel, and Power Point.

Other Work

Experience:

08/2006 to 06/2008 Transportation Manager, Cubic Defense Application Group, Louisiana

05/2006 to 07/2006 Data Collector, Cubic Defense Application Group, Fort Polk, Louisiana

01/2005 to 11/2005 Loan Officer, Liberty Enterprises Inc., Kansas City, Missouri

11/2003 to 12/2004 Assistant Transportation Broker, Dispatcher /Operations Manager for W.P.

Walker Truck Line, Houston Texas

03/2003 to 10/2003 Collector for Encore Account Receivables Inc., Olathe, Kansas

05/1982 to 02/2003 United States Army Transportation Management, US Army Soldier

Certifications:

CCNA (Pursuing)

Kansas City, Veterans Affairs Background Investigation (Renewal processed, June 2011)

PKI (Public Key Infrastructure) Registered Certificate, April 2011

Certificate of Completion, VA Information Security Awareness FY09 to FY11

Certificate of Completion, VA Privacy Policy Training, March 2, 2011

AMA, American Management Association Training Certification

The Technical Transportation of Hazardous Materials Certification

OHSA, Occupational Safety and Health Administration

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