Customer Service High School

Danielle Johnson (Immediately available)

***** ******** ***** #****, ******, TX 75001 ***********.**@*****.*** 409-***-****

Great experience in customer service, reviewing contracts and invoices, superb phone skills, general office administration, plus supervisory skills.

PROFILE

A motivated team player who has the ability to work alone with little or no supervision. An excellent problem solver and great listener with the ability to multitask and complete assignments before the given deadline.

EDUCATION

Westbrook High School

Beaumont, TX

Diploma, June 2005

TECHNICAL SKILLS

Microsoft Word, Access, Excel, 10-Key, AS 400

PROFESSIONAL EXPERIENCE

Conn’s Corporate Office, Beaumont, TX (2006 – 2012)

Customer Account Associate:

Prepared, processed, and managed nonsufficient funds reports.

Reviewed and processed the damage concession reports, store credit reports, GE money contracts, regular contracts, and any other reports given by the research department.

Research Department (Offline):

Reviewed and processed paperwork received by agents.

Reviewed and researched credit bureau disputes.

Maintained paid ahead and gap reports.

Processed cease and desist accounts

Reviewed and refinanced accounts inorder to setup contracts for current and past due accounts.

Researched and past due and current accounts.

Customer Service Phone Operator:

Assisted customers with past due and current accounts and collected payments.

Transferred and expedited incoming calls.

Scheduled service for merchandise.

Greeted and resolved customer issues in a professional and friendly manner.

Front End Supervisor/Cashier – Kroger, Beaumont, TX (2005 – 2007)

Supervised 10 employees.

Greeted customers in a friendly manner and handled any necessary complaints.

Assisted in the deli and bakery with organizing meal plans.

Cashiered and monitored at the fuel center.

Assisted the drug department with stocking.

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