Customer Service

Amit Patel

*** ******* ****, ***** **, Scarborough, ON M1J 3E2

******@*****.*** beyond.com/amit10 647-***-**** 647-***-****

Customer Service

Dear Sir/Madam,

It is with pleasure that I offer my resume in application for a Customer Service role at your organization.

Altogether I bring about five years in sales and service, and about five years providing technical assistance. My qualifications include:

o Providing world class customer service; Excellent marketing and sales skills

o Customers’ satisfaction is my primary goal because they drive business

o Ability to work in a multi-task environment

o Operating computers and Data Entry

You will find that I am a patient and persistent staff member. Colleagues have described me as very friendly, and easily approachable.

I look forward to discussing my fit with your organization at an interview, at your convenience.

Sincerely,

Amit Patel

Amit Patel

421 Markham Road, Suite B3, Scarborough, ON M1J 3E2

******@*****.*** beyond.com/amit10 647-***-**** 647-***-****

Service-Oriented Salesperson

• Over 5 years experience in Sales and Service, including in successful call centre

• Better than 91% success in problem solving; Motivated to learn new information

• 37-55 wpm typing, strong data entry and general computer skills

• Excellent customer service, communication, teaching and better listening abilities

• Enjoys working as a result oriented team member and co-operative individual

• Able to work under pressure, meet deadlines and well organize

• Like to take challenges, responsibilities and initiative

Service and Sales Experience

Community Animator ANC Scarborough Village, Toronto 2011 - Cont.

Assistant Manager Petro-Canada, Toronto 2007 - 2009

Collections Representative Radha Giridhariji Mandir, India 2006

• Promoted sale of the computers (products) and placed 1st in competitions several times

• Maintained and managed store (inventory, cash register, daily sales) and procured materials

• Achieved #1 status in collections for temple Call Center, managed Data entry

• Supervised a high-performing collections team, achieving 82-91% weekly success rate

• Facilitated workshops on Canadian citizenship preparation, cycling and walking for health, and suggestions / guidance for doing physical activities

Additional Experience

Network Developer Radha Giridhariji Mandir, India 2009 - 2010

Operator and Finisher Polyrim (Magna Group), Toronto 2006 - 2007

Computer and Mech. Engineer Praise Export Services, Ghana 2004 - 2006

Computer Engineer ISKCON, India 2002 - 2004

• Delivered fast and friendly service, resolved over 91% of issues to customer’s satisfaction

• Looked after assembling, installation and sales service, provided training of 150 computer based AMCS machines, printers, electronic weighing balances

• Established and developed Microsoft based computer laboratory comprising 50 nodes and 3 servers, printers, Internet and computer peripherals

• LAN-Administrator: upgraded & maintained IT infrastructure and increased network uptime to 91% in a very unreliable environment

• Taught Auto CAD and MS-Office, also general computer use and internet browsing

• Managed electro mechanical machinery, telecom-fax devices and troubleshooting

Amit Patel, 647-***-****

Volunteer History

Administrative Assistant Scarborough Centre for Healthy Communities 2011 - Cont.

Facilitator & Speaker CultureLink Settlement Services, Toronto 2011 - 2011

Facilitator & Teacher Catholic Crosscultural Services, Toronto 2010 - 2011

Computer Skills

Hardware: IBM compatibles, networking, peripherals, electro mechanical devices, firewalls

Operating Systems: Windows 7, Vista, XP, NT-4, 9x/Me/2000/2003 Server, MS-DOS

Tools: MS-Office, E-mail, Internet Explorer, Chrome, Firefox, PDF Readers, Anti-Virus

Education

Diploma in Mechanical Engineering

B & B Polytechnic College, India 1994 - 1998

Draughtsman (Mechanical) Certificate

Industrial Training, India 1992 - 1994

Certification

Microsoft Certified System Engineer + Internet

Microsoft Certified Professional 1999 - 2000

Oracle 8 – Oracle Developer (RDBMS) and A+

Information Technology Centre, India 1998 - 1999

References gladly available upon request

Contact this candidate