JeanAnn Harrison, Software Test & Quality Assurance Engineer

Jean Ann Harrison

**** ******* ** **

Palm Bay, FL 32909

Cell: 617-***-****

********@*****.***

Objective

In a senior or lead quality assurance engineering position, gain exposure to new technical environments and increase skill sets in quality assurance.

Technical Skills

Operating Systems Unix, Windows 3.11 Windows 2000, XP, Vista, Windows CE, OS/2. Mac OS 6-10.3

Database Systems Sybase, Oracle, Microsoft SQL Server

Languages SQL, C++, Unix Scripting, Perl, HTML, Visual Basic

Applications Rational Robot Testing Tool, ATF Testing Tool, DB Artisan, TOAD, Microsoft Access, Agile Advantage

Specialized Skills

Superior analytical problem solving skills, ability to learn a skill and apply to new situation as needed, excellent communicator, team player who is quick to share knowledge, consistent and continual participant in garnering industry knowledge throughout the SQA community utilizing own contacts.

Work Experiences:

CardioNet, Inc, San Diego, CA Aug 2007- Dec 2010

Lead Software Quality Assurance Engineer – Supplier of Mobile Cardiac Outpatient Telemetry & real time analysis of ECG transmissions.

Responsibilities: Design and implement test processes for the Quality Assurance team as well as software engineering team. Initiated new Software Development Lifecycle methodology within two different software engineering groups. Mentoring new SQA Engineers and provide support for all team members. Create validation and verification test case documentation for embedded software on Mobile Cardiac Outpatient Telemetry devices as well as analytical client/server software. Created test documentation which must meet FDA and ISO regulations and standards. Create documentation for SQA knowledge transfer in order to facilitate better training methods. Software tests implemented include: data gathering, data transfer from device to device and utilizing a communications server for the data to communicate between the analytical client/server application that displayed the ECG data and the mobile device. Types of testing include: hardware to firmware to software functional tests, general software functional tests, usability, communication protocol testing, data validation, performance, smoke, unit and build tests. Conduct research into appropriate automation test software which could be applicable to certain aspects of the client/server application software and some of the embedded software testing. Provide leadership amongst the SQA group in better estimation of project deadlines. Initiated and ran weekly status staff meetings to ensure project completion. Initiated and ran a Creative & Conceptual Thinking meeting every week to help the software test team generate more complete test coverage cases. Created, designed and a major contributor to the Knowledge Base for QA team and throughout IT Dept usage. Maintain and build QA environments utilizing proper equipment and mobile devices.

Calamp, San Diego, CA April 2006 – August 2007

Senior Quality Assurance Engineer - Engineering Project Based Consulting Firm

Responsibilities: Design and implement test processes for both QA and User Acceptance Testing on web applications utilizing web services as well as testing with hardware devices. Document software bugs, assist development in resolving bugs, created documentation for clients on product software. Types of testing include: code analysis, functional, usability, performance, smoke, unit and build tests. Participated in design of web application before coding began. Created documentation of command codes for programmer’s guide, review and revise developer’s documentation for client’s use. Lead on documentation project for web application. Training was conducted at client site for hardware devices; the use of the software and hardware. QA Lead for a couple of projects, one which included mentoring 3 people at a client’s site on how to conduct all phases of testing including user acceptance testing.

Biotrove, Inc, Woburn, MA Oct 2005 – March 2006 (6 month contract)

Senior Quality Assurance Engineer – biotechnical instrument analysis company

Responsibilities: Created Quality Assurance formal processes for Bug Reporting, Test Case writing, Test Plans, Functional Specifications. Designed, created and completed Test Cases, Test Plans and Functional Specifications for two different biotechnical DNA genotype analysis software applications which were dependent on a camera type instrument. Implemented test cases on both software applications. Analyzed and implemented software development lifecycle processes. Created a development lifecycle process for the engineering team.

Lifeline Systems, Framingham, MA May 2005 – Sept 2005 (4 month contract)

Quality Assurance Engineer – manufacturer of medical emergency calling systems.

Responsibilities: Plan, create and execute test cases on data warehouse data by writing SQL queries utilizing TOAD software on an Oracle database and Unix servers. Data analysis, pattern analysis, process flow analysis, execution of Unix scripts, documenting bug reports, diagnosing problems and offer possible solutions.

Houghton Mifflin Co, Boston, MA May 2000 - March 2005

Senior Quality Assurance Engineer - Publisher School K-12, Supplemental Materials, College, Trade, Reference Materials

Responsibilities: Design standards processes within a software lifecycle, design and implement test processes for both QA and User Acceptance Testing, documentation for training within QA team and project processes with other departments. Created, designed and a major contributor to the Knowledge Base for QA team and throughout IT Dept usage. Maintain and build QA environments, document software bugs, assist development in resolving bugs, train team members in various technologies, and continue own training to increase skill sets. Back end testing of databases writing SQL queries utilizing DB Artisan. QA Lead for several projects including client/server to unix to mainframe applications and mentoring/training 3 to 4 QA staff members.

Types of Testing include: manual and automated - GUI functionality, execution of Unix batch scripts to populate databases, execution of Unix batch scripts to send data to various operating systems including mainframe, interdeprdency of a 3 tier system, verification of layout of data files, usability and performance testing, security testing

LightBridge, Inc., Burlington, MA May 1999 - May 2000

Voice Communications Software Company Retail Management Software

Technical Support Specialist

Responsibilities: Front line phone support for retail stores, analyzing and resolving customer problems directly in database management and company's own software. On call 24/7 support for Windows, Unix and Microsoft SQL Server environments. Manipulate customer databases by writing SQL to resolve problems.

Softbridge, Inc., Burlington, MA February 1996 - May 1999

Automated Testing Software Company Windows and OS/2 Platforms

Responsibilities: Front Line technical support for all customers, calls ranged from network setup, software installation and ATF language (proprietary tool language), evaluated outside software tools and customer applications, alpha tested software tool, trained and mentored new staff member, conducted BETA program throughout customer base, contributor at user group conference. Softbridge test environments include C++, Visual Basic, PowerBuilder, Visual Age SmallTalk. Created, implemented and supported Beta for the company’s software releases.

Various Positions held 1984 - 1996

Technical Support Representative Xerox Imaging Systems, 1994 - 1996

Word Processor Temp job 1993-1994

Hardware Sales Representative PC Genius 1990 - 1993

Sales and Catering Administrative Assistant Cambridge Marriott Hotel, 1989-1990

Data Entry - Berkshire Eagle Newspaper 1987 1989

Administrative Assistant Sprague Electric Co 1985-1987

Front Desk Personnel Williams Inn, 1984

Current Project, Personal Oct '04 - Present

Designed, developed, and administers new online Major League Baseball game. Originated the concept, developed the game, designed website, currently refining own database design, loading the database and writing scripts in PHP for interactive use on the website. Planned marketing go live date Nov '10.

Professional Associations

Association for Software Testing - www.associationforsoftwaretesting.org

Software Test Professionals Association - http://www.softwaretestpro.com/default.aspx

2010/2011 online Cambridge Who's Who Registry among Executive and Professional Women

Presentations, White Papers and Conferences

White Paper – A Balancing Act of Satisfying Regulator Stakeholders, End Users, Business Leaders and Development: A Case Study from a Medical Device Company

White Paper – Mining for Gold: Bug Isolation

July 2009: CAST2009 – Presentation: Balancing Regulator Stakeholders with all Software Quality’s stakeholders

Oct 2009: SQE’s StarWest 2009 – Presentation on System Integration Testing for Portable Devices

May 2010: Software Design for Medical Devices Presentation: Building Quality into Design: Risk Management and Prevention

Aug 2010: CAST2010 – Presentation collaboration with Molly Mahai, QA Manager at AZ State University: Mining for Gold – Bug Isolation: How to isolate bugs in complex software systems rather than reporting symptoms of bugs

Oct 2010: Pacific NW Software Quality Conference Poster Paper Presenter – Mining for Gold: Bug Isolation

SQE’s StarWest 2008 - attendee

Education and Coursework

Rational University, Completed coursework in Rational Robot Software, 2000

Boston University, Introduction to C++ Programming, 1998

Company sponsored coursework in Visual Basic, 1998

North Adams State College, Basic and Pascal Programming, 1984-1985

St Anselm College, Bachelor of Arts Degree, Political Science 1980-1984

Interests and Activities

Adult Competitive Figure Skater on the national level and local level

Sports fan, Oil Painter, Beginner Guitar Player, Earth Science enthusiast

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