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Sales Service

Location:
Minneapolis, MN
Posted:
March 03, 2011

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Resume:

David Schmidt 651-***-****

**** ****** ***, *********, ** 55113

***********@*****.***

Summary • Demonstrated achiever with exceptional knowledge of product, business practices, and trade regulations.

• Strong leadership and communicational background combined with extensive technical knowledge to increase efficiency and effectiveness.

• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

• Extensive computer training, including knowledge of multiple networking environments and programs to increase internal communications.

• Enthusiastic and available for travel.

Education B.A. Degree in Organization Management and Communications

Concordia University, St. Paul, MN

2008

A.A.S in H.V.A.C. (heating, ventilation, and air conditioning) Century Community and Technical College, White Bear Lake, MN 2004

Career History & Accomplishments

Trusted Advisor (Project Consultant, Sales), Sears Home Improvement Products

• Consistently received exceptional customer survey ratings for thoroughness during consultation and follow-up.

• Provide multiple options of appropriate products and make recommendations based on client’s stated needs.

• Educate clients on differences in product quality to assist in the selection of the best product for their needs.

• Built rapport with clients during consultations to develop trust in the company and products.

• Utilize active listening skills to confidently deliver an impactful message on the differences and benefits of recommended products.

• Use industry knowledge to creatively meet the desired project outcome while maintaining ethical and legal standards.

• Provide consultations to clients throughout the MN, western WI, and eastern N.D. territory; maintain a daily schedule of client appointments. 2011

HVAC Installer, Service, Maintenance, Sales, St. Paul Plumbing and Heating

• Maintained company reputation and consistently received positive feedback from follow-up checks conducted after service.

• Increased profitability by up selling products and services and developing customer relations inside and outside of work.

• Demonstrated team building by helping coworkers with my expertise and experiences in return for reciprocal support. 2010

HVAC Installer, Service, Maintenance, Sales, K.B. Service Company

• Encouraged and coordinated ways of continual technical education through the company’s proffered wholesale account providers.

• Documented time sensitive paperwork for Utility on what work and equipment needed.

• Communicated with technical support staff to receive additional product guidance.

• Encourage equipment upgrade to benefit customer and increase profitability. 2004-2010

Achievements

• Eagle Scout (2001) Northstar Council, Boy Scouts of America



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