Network Technician
Resume:
Michael A. Hanson
Cherry Valley, IL 61016-9661
EXPERIENCE
**** – present
IT Consultant
Enflux Technologies
Cherry Valley, IL 61016
Focused on helping clients integrate their office voice and data systems
Performed site surveys, needs assessments, and drafted proposals
Performed IT systems implementation and provided ongoing technical support for clients
Performed all duties pertaining to business operations
Built and installed network monitoring and reporting systems
Performed PC hardware setup, drive images, configuration, troubleshooting
2008 - 2009
Systems Engineer
Critical Links, Inc.
695 Route 46 West
Fairfield, NJ 07004
Served as a pre-sales and post-sales engineer, supporting the edgeBOX multi-service business gateway appliance.
Supported customers via remote technologies and provided onsite training as required.
Utilized my open and honest personality to build rapport and and maintain customer relationships.
Supported the sales staff in the pre-sales technical evaluation process.
Supported the support staff with post-sales customer technical support.
Liaison between non-technical customer staff and technical support team implementing technical solutions.
Dependable and honest with an easygoing personality
Proven customer-focus; references can be furnished
Very detail-oriented
Technical skills obtained/applied at Critical Links:
Asterisk IP-PBX
Bind DNS
sendmail
Samba
iptables
Apache
Squid
Hylafax
X-Lite and other IP softphones
1995 - 2008
Network Analyst
Hewitt Associates
100 Half Day Road
Lincolnshire, IL 60069
Technical lead for networking staff with emphasis on network design and third level technical support
Responsible for network design, proof of concept testing, documentation, and training
Responsible for mentoring and training of other networking staff members
Serve as senior resource for network-related projects
Responsible for all aspects of network administration including planning, budgeting, equipment procurement, expansions and upgrades, troubleshooting, and disaster recovery planning and testing
Responsible for core metropolitan area network routers, ATM switches, and gigabit ethernet switches
Experience with Cisco 6500 switches and 7507 routers running CatOS and IOS, Nortel routers, Nortel 5000BH and Centillion 100 ATM switches, BayStack ethernet switches, Nortel Accelar 1200 and Passport 8600 gigabit ethernet switches, IBM and Olicom token ring switches
Network troubleshooting utilizing WildPackets EtherPeek, Sniffer Pro, Ethereal, NetTest Fastnet probes, Fluke network analyzers
Project management responsibilities include infrastructure build-outs, office expansions and conversions, office moves, and network installations at new office facilities
Responsible for DHCP administration using Join Systems DHCP and Cisco Network Registrar
Operating systems familiarity: DOS, Windows NT/2000/XP, MacOS, Unix, MVS, VM
Technical skills obtained/applied at Hewitt Associates:
Cisco 6500 switches
Cisco 7500 routers
Nortel Passport 8600/Accelar 1200 routing switches
BayStack ethernet switches
Olicom, IBM token ring switches
FDDI
ATM
ethernet/gigabit ethernet
LAN/MAN/WAN
Routing protocols: RIP, OSPF, BGP, VRRP/HSRP
Source route bridging
Switching: etherchannel, MLT, IST
Unix
Microsoft Office suite
Lotus Notes
Nortel Device Manager
Nortel Site Manager
NetTest/ZettaView network analysis
Sniffer, Ethereal/Wireshark, Etherpeek protocol analyzers
1993 - 1995
Operations Manager
Paramount Plumbing and Gas, Inc.
4304 Hepatica Court
Summerfield, NC 27358
Responsible for all aspects of small contracting company operation including systems design and administration, Accounts Payable, Accounts Receivable, payroll, inventory, job bidding, and job costing
1990 - 1993
Network Control Analyst
Hewitt Associates
100 Half Day Road
Lincolnshire, IL 60069
Provided front line technical support to 3,000 end users worldwide
Additional responsibilities included LAN and mainframe print queue administration, and LAN backup restores
1989
Systems Coordinator
NationsBank
P.O. Box 21846
Greensboro, NC 27420
Assisted Systems Manager in the day to day operation of the bank's loan recovery system
Responsible for WordPerfect training, daily, weekly, and monthly backups of the Recovery system
Responsible for producing month-end management reports and ad hoc reports using Data General's PRESENT software application
Responsible for system troubleshooting
Worked with vendors to implement changes to the mainframe environment
1989
Computer Operator
Drs. LeBauer, Weintraub, Brodie, Patterson, and Associates, P.A.
520 North Elam Avenue
Greensboro, NC 27403
Served as evening computer operator, generating daily reports and backing up the clinic's system
Performed extensive data entry of health insurance claims
1987 - 1988
Computer Operator
Brookside Medical Group, P.C.
1215 North Alpine Road
Rockford, IL 61107
Responsible for entry of patient appointment schedules on Data General Eclipse 4000 and DEC VAX 8250 systems
System backup to disk packs and magnetic tape units
Responsible for the generation and printing of daily appointment schedules, statements, invoices, and daily/monthly/yearly financial reports for all clinic offices
KEYWORDS
Cisco 6500, Cisco 7500, Nortel Passport 8600, Accelar 1200, BayStack, Olicom, token ring, FDDI, ATM, ethernet, gigabit ethernet switch, LAN, MAN, NAS, IP, RIP, OSPF, BGP, VRRP, HSRP, etherchannel, MLT, VoIP, QoS, DOS, Unix, AIX, vi, vim, Mac, Windows, database, MS Excel, MS Project, Lotus Notes, Device Manager, Site Manager, NetView, NetTest, Sniffer, NetMon, Ethereal/Wireshark, EtherPeek, Critical Links, edgeBOX, Asterisk, Bind, sendmail, Samba, iptables, Apache, Squid, Hylafax, X-Lite, PowerQuest Drive Image
EDUCATION
Cisco Systems Technical Coursework
Building Scalable Cisco Internetworks (BSCI), December 2002
Building Cisco Multilayer Switched Internetworks (BCMSN), June 2002
Nortel Networks Technical Coursework
Passport 8600 Advanced Configuration and Management, November 2002
Passport 1000/8000 Configuration and Management, May 2001
Advanced IP Routing, June 2000
Accelar 1000 Comprehensive Configuration, March 2000
Bay Networks Centillion Switching, March 1999
Bay Networks Accelerated Router Configuration, June 1998
Other Technical Coursework
ATM Internetworking, November 2000
Token Ring Network Analysis and Troubleshooting, October 1998
Troubleshooting with the Sniffer Network Analyzer, May 1998
Internetworking and Troubleshooting TCP/IP, January 1998
University of Miami
Coral Gables, FL, 1988 - 1989
Jefferson High School
Rockford, IL, 1984 - 1988
REFERENCES
References will be furnished upon request.
Contact this candidate