Customer Service Manager

Wayne A. Arnold

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New Hartford, CT 06057

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Home: 860-***-**** Cell: 860-***-****

SUMMARY

A professional lifetime in the printing industry from Pressman to Operations Manager spanning more than two decades in positions of responsibility and trust. With knowledge in Silkscreen, Offset and Large Format Digital Printing. Thoroughly familiar with start-to-finish production involving strategic sales, estimating, scheduling, purchasing, supervising, employee recruitment and training, customer service, problem resolution…anything and everything required for customer retention, quality service and bottom line objectives. Experienced in equipment and vendor selection and evaluation. Interested in exploring opportunities to demonstrate proven skills in a new and challenging environment.

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EXPERIENCE

Production/Customer Service, August 2009 to Present

National Graphics, North Branford,CT

Responsible for jobs from start to finish in the direct mail market. Including proofing, press layout

press approvals, bindery approvals, and destination specs.

Partner/Operations Manager/Sales, August 2008 to May 2009

PHOTO ARTS LTD., Torrington, CT

Invested in full-service printing company serving local businesses, schools and advertising agencies with an eye toward eventual expansion. Dissolved short-lived partnership.

Operations Manager/ Inside Sales, 2004 to August 2008

Production Manager, 1998 to 2004

Foreman, Offset & PrePress Departments, 1988 to 1996

Pressman, 1985 to 1988

McCOY LTD., Torrington, CT

Consistent promotions to positions of greater responsibility for this mid-size commercial printing facility with state-of-the-art prepress, silk screen, large format digital and offset equipment as well as bindery/finishing capabilities. Handled sales for one of the company’s larger accounts, set daily production schedule, interfaced with sales department and estimating department, oversaw 60 production employees, managed five department supervisors and was directly involved in customer service issues. Conducted daily production meetings and coordinated all proofing and press checks. Entrusted to travel throughout the U.S. and abroad to evaluate and purchase printing equipment.

Operations Manager, June to December 1997

Estimator/Production Supervisor, 1996 to June 1997

LEBON PRESS, Hartford, CT

Same general responsibilities as above.

ADDITIONAL DATA

Education: Oliver Wolcott Technical School, Printing, 1985

Computer Skills: Word, Excel, Outlook, Quark, PhotoShop, Illustrator

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