Customer Service Software Engineer
Resume:
SAURABH DESHPANDE
E-Mail:-
******.*********@*****.***
Mobile No: -
|PROFILE SUMMARY|Currently working as a Software Engineer in QWEST |
| |SOFTWARE SERVICES. |
|Total | 4.5 years |
|experience | |
|About Qwest |Qwest is one of the leading Telecom carriers in USA,|
|Software |Worldwide; more than 35,000 Qwest employees are |
|Services Ltd. |committed to delivering innovative, world-class |
| |products, backed by unmatched customer service. From|
| |single households to small businesses, to global |
| |enterprises, to state, local, and national |
| |government agencies, Qwest has voice, data and video|
| |solutions designed to fit your specific needs. For |
| |more on Qwest Communications. |
| |http://www.qwest.com |
> Master of Computer Application (MCA) from VTU, (2005-08) with 74.35%
aggregate marks with distinction.
> Bachelor of Computer science (BCS) from Dr. BAMU Aurangabad, (2002-05)
with 71.05% aggregate marks with distinction.
> S.S.E (12th) from K.V. Aurangabad, CBSE Board in 2002 with 61.40%
marks.
> S.E (10th) from K.V. Aurangabad, CBSE Board in 2000 with 66.20% marks.
|SKILLS |SKILL NAME |
|LANGUAGES |C/C++,Shell Scripting, Pro*C |
|DATABASE |Oracle (SQL), PL-SQL |
|OPERATING SYSTEM |Unix, Windows 98/2000, OpenVMS, |
| |Linux |
|TOOLS |Dimension, Toad, Caliber, |
| |Quality Center, Remedy |
|PROJECT UNDER TAKEN | |
|Company |Qwest Software Services Pvt. Ltd. |
|1. |Mediation |
|Duration |Sep 2011 to Oct 2012 |
|Technologies Used | C/C++,Pro*C, Korn Shell Scripts, |
| |Oracle(SQL),GDB, Remedy |
|Environment |HP-UX(Unix/Linux) |
|Team Size |6 |
|Project |Mediation is a application which monitor, process|
|Description |the CDR from the switch and send the details |
| |further to LATIS for billing which actually |
| |creates invoices for the customer. |
| |Mediation has subsystems complimenting each other|
| |- QUIC, DRP, RADAR, Daily Fraud and ATI. |
| |The purpose of the Qwest Daily Fraud system is to|
| |monitor, detect and protect against unauthorized |
| |usage or abuse on the Qwest worldwide network, |
| |across all products and services. |
| |The RADAR (Real-time Alarms Analysis, |
| |Distribution, and Reporting) system is a 'near |
| |real time' CDR Analysis system. RADAR provides |
| |comprehensive alarm management, analysis and |
| |reporting of call details. |
| |Automatic trunk installation is the system which |
| |generated reports for customer day wise, monthly |
| |etc. |
|Responsibilities |Working as a developer. |
| |Attending requirement review meetings. |
| |Recommended improvement, and provided guidance |
| |during the component testing process. |
| |Responsible for analysis, coding and component |
| |testing for code owned by the Application |
|Company |Qwest Telecom Software Services Pvt. Ltd. |
|2. |LATIS Invoicing |
|Duration |June 2011 to August 2011 |
|Technologies Used |C++, Oracle(SQL, PLSQL), DCL |
|Environment |Open VMS |
|Team Size |5 |
|Project |LATIS stands for LCI's Advanced |
|Description |Telecommunications Information System. This |
| |system is responsible for billing and producing |
| |an invoice for all QWEST costumers for a set of |
| |services including Voice calls, Internet etc. All|
| |services are currently billed by way of events. |
| |Metered events depend upon the duration of |
| |service (voice, data etc) used while Non-metered |
| |events include service charges, installation |
| |fees, monthly rental etc. |
| |The call made by a customer generally goes to the|
| |local telephone exchange, or Local Exchange |
| |Carrier (LEC), which routes the call made by the |
| |QWEST customer to a QWEST switch. The switch |
| |records the call details and periodically |
| |transmits a batch of records to Call Record |
| |Processing (CRP). |
| |"Initial pricing" attempts to price all the call |
| |records as they are received. Some calls may be |
| |suspended, but most of the calls are successfully|
| |priced. This price is by no means the final price|
| |of the call that the customer receives. The Cycle|
| |Processing module distributes the Call records |
| |into different cycles ( each cycle being a set of|
| |customers having a cut off date for invoice |
| |generation ) At cut off date ( different for |
| |different cycles ), all the calls go through |
| |promotions, volume-sensitive discounts, |
| |revenue-based promotions and discounts to come to|
| |the final price of the call. The LATIS Invoicing |
| |system is responsible for generating the invoices|
| |that are sent to the customers. |
|Responsibilities |Working as a developer. |
| |Attending requirement review meetings. |
| |Recommended improvement, and provided guidance |
| |during the component testing process. |
| |Responsible for analysis, coding and component |
| |testing for code owned by the Application |
|Company |Logica Pvt. Ltd. |
|1. |Acision Charging Engine (ACE) |
|Duration |June 2008 to April 2011 |
|Technologies Used |C++, Clear case tool, Remedy, PURIFY, GDB, |
| |Embedded SQL(Informix), STL, Multithreading, Data|
| |structures |
|Environment |HP-UX(Unix/Linux) |
|Team Size |7 |
|Project |Acision is a $20 billion diversified Technology |
|Description |Company. Acision is the world's leading messaging|
| |company, providing communication solutions for |
| |over 300 network operators and service providers |
| |globally. |
| | |
| |ACE is a convergent system for telecom rating and|
| |charging. ACE is responsible for authorization of|
| |subscribers profile prior to the actual network |
| |resource usage. ACE |
| |is responsible for Tariff Configuration and |
| |Subscriber Management which includes provisioning|
| |subscribers, management of subscriber credit in |
| |terms of bundles. ACE also has the capability of |
| |interfacing with external billing systems, for |
| |retrieving or altering subscriber's credit |
| |depending on subscriber subscription to operate |
| |specific offerings or network resource |
| |utilization. |
|Responsibilities |Working as a developer. |
| |Attending requirement review meetings. |
| |Recommended improvement, and provided guidance |
| |during the component testing process. |
| |Responsible for analysis, coding and component |
| |testing for code owned by the Application |
| |Strongly involved in designing and developing |
| |various modules like Provisioning, SMSD, and |
| |Notification Server. |
|STRENGTH | |
| |
|Good communicational, Organizational Skills. |
|Confident and Consistent in producing results. |
|Having good planning and problem solving skills. |
|Self-belief, Self-motivation, Self-confidence and ability to grasp |
|things quickly. |
|PERSONAL DETAILS | |
| |
|Date of Birth : 29th Mar 1984 |
|Languages Known : English, Hindi and Marathi |
|Nationality : Indian |
|Permanent Address : Plot No - 213, N-3 Sector Cidco Aurangabad (MH) |
| |
|Current Address : #1345, 18th A Main, J P Nagar IInd |
|Phase, |
|Bangalore - 560078 |
| |
I here by declare that all the information furnished above is true to my
knowledge and belief.
Date:
Place: Bangalore
(Saurabh Deshpande)
Contact this candidate