Customer Service Sales

BARTON J. BALZER

**** ****** ***** ****, **** *, Charlotte, NC 28209 708-***-**** ********@*****.***

PROFESSIONAL SUMMARY

I am a highly promotable business graduate looking to obtain a position where I can utilize my strong management skills and operational experiences to deliver quality and service for a best-in-class company. Distinctive skills include effective employee management and proven ability in client relationships.

EXPERIENCE

CARDINAL HEALTH Charlotte, NC

Operations Supervisor March 2009 – Present

Accountable for operational excellence at the Charlotte warehouse by building strong relationships with external customers and internal teams as well as managing process of receipt, storage and shipment of approximately $200 million of product annually.

Manage staff of 60 to ensure timely distribution of product while meeting standards of budget, policies, procedures, and quality.

Lead Kaizen events in the warehouse and have been involved in projects specifically dealing with process improvement, defect reduction, and supply management.

Manage the only Cardinal Health warehouse to be awarded Gold Status consecutively during the Lean Roadmap to Success program.

Maintain a close and positive relationship with the largest hospitals in the Southeastern region.

Control manual and automated tasks.

Recommend and implement programs, policies, and strategies to increase production and utilize space more efficiently.

Monitor warehouse productivity, adhere to budget, and work to meet Distribution Center objectives and operations goals.

Responsible for managing employees’ time, productivity, performance reviews, hiring and firing.

Active member of the Employee Activity Committee, Environment Health and Safety committee, and 5 S Committee.

KMR LOGISTICS Charlotte, NC

Account Executive July 2008 – November 2008

Responsible for bringing in new clients, creating carrier relationships, and for delivering excellent customer service for a startup third party logistics company.

Responsible for effective freight movement through scheduling and carrier selection.

Developed and pitched pricing for the routes.

Made cold calls for new customers.

Created and managed strong relationships with clients.

UNIVERSITY DIRECTORIES Dayton, OH

Marketing Intern May 2007 – August 2007

University Directories is the leading campus media and marketing company in the U.S. The goal of this internship was to meet with local business owners to develop an advertising campaign targeting the college community.

Secured advertising contracts for the Wright State University directory for Business to Business and Business to Consumer marketing.

Created, implemented and managed strategies to increase market penetration and profitability, targeting new markets and driving sales to meet corporate goals/objectives for sales growth and profitability.

Facilitated customer contracts involving pricing, advertising design and layout.

Awarded the Blue Collar Award for demonstrating hard work and determination.

ALLIANCE BERNSTEIN London, England

Marketing Intern May 2006 – August 2006

With the sole focus on asset management, this internship gave insight into the products and processes used for long-term asset management.

Received training in asset management.

Projects included marketing, sales, and customer service for various financial products in their portfolio.

EDUCATION

UNIVERSITY OF DAYTON, SCHOOL OF BUSINESS Dayton, OH

B.S. in Business Administration; Concentration: Marketing; Minor: Communications May 2008

Maintained an Academic Scholarship

President of University Irish Club, 2007/2008

SKILLS & CERTIFICATIONS

Lean Six Sigma Kaizen Leader Certified

Microsoft Word, Access, Excel, PowerPoint, Project, and Publisher

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