Customer Service Data Entry

SUMMARY

Conscientious, detail oriented Administrative Professional with a strong Information Technology background who has a proven record of producing high quality, error free work in dynamic, changing environments. Experience includes data entry, production, customer service and project management. Well organized with the ability to meet standards while managing multiple projects and tasks simultaneously. A personable team player who develops strong working relationships with all levels.

SKILL SUMMARY

DATA ENTRY/ORGANIZATION

• Performed voluminous data entry tasks within multiple deadlines. Managed the input of data of nearly 40,000 entries of data each day to make deadlines for the monthly audit with no errors.

• Effectively responded to customer requests and inquiries and exceeded company standards for facilitating customer service no matter the difficulty or nature of the problem.

• Incorporated quality work in all assignment, translating to greater customer satisfaction. Delivered with outstanding work no matter the volume or difficulty

• Compiled personal informational from Inventory to Sale transactions. Collected large volume orders and processed invoice payments from customers

OFFICE ADMINISTRATION

• Provided daily administrative assistance to two supervisors while providing support for highly visible clientele.

• Six years experience with data management, telephones, and file organizational management.

• Resolved discrepancies with project managers by researching and defining the problems and recommending solutions.

• Organized multiple tasks simultaneously while meeting strict deadlines. Often worked with minimal supervision, while maintaining positive working relationships with other plant departments

• Carefully followed client instructions to ensure that their orders adhered to strict client and Company requirements.

DATABASE MANAGEMENT

Utilized various database management systems to complete the following tasks:

• Arranged daily transactions statements. Performed data entry, and maintained a variety of information.

• Exceeded company standards for production by developing highly efficient methods and processes, demonstrating a high work ethic and setting challenging expectations for the team.

• Provided monthly transaction statements and resolved discrepancies using Microsoft Access to make reports that showed the balance or off balance of monthly statements.

• Managed potential scheduling conflicts by simplifying, organizing and planning activities based on past scheduling conflicts.

TECHNICAL MANAGEMENT

• Routed and mapped printers and network hard drives.

• Consolidated information by building and auditing databases.

• Conducted regular preventive maintenance and repairs to operational computerized workstations.

WORK EXPERIENCE

RR Donnelley, Windsor, CT Light equipment operator 2010 – Present

CVS/Pharmacy, Windsor, CT Shift Supervisor 2007 – 2008

Mass Mutual, Enfield, CT Administrative office Assistant 2005 – 2006

Travelers, Hartford, CT Administrative Legal Audit Assistant and IT Tech Assistant 1999 – 2004

EDUCATION

Manchester Community College, Manchester, CT May 2008

Associate in General Studies

LEADERSHIP

Boy & Girls Club, Hartford, CT Member and Youth Development Professional 2006- Present

• Mentor and guide young individuals to achieve their personal and professional goals in life.

Knights of Columbus, Hartford CT Third – degree Member 2003 - Present

• Perform community service and support fellow church members

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