it/technical support

**** ******** ** *** **

Phone 317-***-**** • E-mail **********@*****.***

danny neeley

Summary of qualifications

Vast knowledge in pc software and hardware

Extensive knowledge in win/2000/xp/vista/windows 7

Extensive experience in telecommunication technical support

Extensive experience in technical support for handhelds and windows mobile devices.

HTC/ Samsung/ Palm Treo/ pocket pc/

Experience in the remedy ticket system

expierence with Citrix

Knowledge of pc sharing programs /go to assist/ Bomgar.

Education

[ 1996-2000 ]

College:

M.A.T.C 2000-2001 [ 3d animation and applications] [ Milwaukee,WI ]

Ivy tech 2002-2003 [pc applications and graphic design][Indianapolis, IN]

Professional experience

Company: Belltech logix

Job title/duties : Technical support

Technical support for PDA and smart phones

technical support for issue with PC/OS

Date employed : July/10/2007-present

Contact: Jack Mansfield 317-***-****

Company: Citi Trends

Job title/duties : Assistant store manager

Date employed : November/29/2005 – may/2007

Contact: Sakina 317 - 890-0967

Company: Teleperformance (CALLTECH)

Job title/duties : Technical support/ verizon/sprint

Date employed : September 2004

Contact: N/A

Objective and technical skills

To obtain fulltime employment with your company

I bring with me strong technical knowledge with the pc and handheld.

The specific pc skills are windows OS:

Windows 2000/me

windows XP pro and home

Windows vista / home /ultimate 64 bit

Windows 7 /home/professional

Mobile: windows mobile 5.0/6.0/6.1/6.5

Brands HTC, Samsung , Palm, Dell, HP, Sony

Software: Active sync /mobile device sync center, and Windows mobile drivers

Contact this candidate