Customer Service Representative
Resume:
Darren Meyer
Spanish Fork Utah 84660
Summary
Detail-oriented, fast-learning computer support agent with five years experience in tech support, and customer service
_________________________________________________________________________________________________
Education
2003-2004 Computer Network Administration College of Eastern Utah, Price Utah No Degree
_________________________________________________________________________________________________
Work Experience
Inbound Sales, Results, Provo UT May 2011 – May 2011
Take inbound sales calls
Fill orders for new XM satellite radio orders
Customer Service Representative, Verio, Orem UT July 2009 – August 2010
Provided billing support to Verio and ATT web hosting customers
Assisted customers in making plan upgrades and downgrades
Assisted customers in canceling accounts
Emailed and faxed invoices and other documents to the customers
Customer Service Representative, Teksystems, Midvale UT March 2009 – July 2009
Provided billing support to Verio and ATT web hosting customers
Assisted customers in making plan upgrades and downgrades
Assisted customers in canceling accounts
Emailed and faxed invoices and other documents to the customers
Technical Support Representative, Sento, Orem UT July 2006 – February 2008
Provided first-level computer support to Iomega business customers
Assisted customers to replace and/or repair servers
Assisted customers to create and restore system backups
I was picked out of over 100 people to transfer to the IT department for 3 weeks
Transferred to another project working for Ojo video phone
Assisted customers in setting up new accounts
Assisted customers to open ports and forward ports on their routers and modems to allow the Ojo phone to connect to the network
Technical Support Representative, Server Plus, Orem UT March 2006 – July 2006
Provided first-level internet support to customers of several different wireless internet suppliers
Assisted customers to resolve billing issues
Park Maintenance, Spanish Fork City, Spanish Fork UT February 2005 – April 2005
Park maintenance such as cleaning parks and mowing lawns
Temporary Employee, Express Personnel, Orem UT October 2004 – February 2005
Worked for Little Giant Ladders constructing ladders
Temporary Employee, SOS Personnel, Spanish Fork UT May 2004 – August 2004
Worked on assembly line packaging health food products
Certified Flagger, Sageland Flagging, Springville UT March 2003 – August 2003
Worked on a road construction crew doing traffic control
Technical Support Representative, Convergys, Orem UT March 2001 – May 2002
Provided first-level computer support for Microsoft supporting Windows 95, Windows 98 and Windows ME
When Microsoft released Windows XP I was 1 of the few techs that was chosen to move to that project
Wrote knowledge base articles for Microsoft’s knowledge base
Technical Support Representative, Techserve, Orem UT January 2000 – July 2000
Provided first-level computer support for 3 brands of computers
Assisted customers to replace and/or repair computer hardware
Assisted customers to diagnose and repair software issues
Journeyman Carpenter, Local Union 1780, Las Vegas NV October 1996 – January 2000
Built scaffolding at the power plant
Framing, Drywall and Hung pictures in several casinos
Service Technician, Robotronics, Springville UT September 1992 –November 1993
Service and repair educational robots
Upgraded older robots with newer components
Contact this candidate