Customer Service Training
Resume:
Benedictine Therese A. Carpio
France Cluster, International City
Dubai, U.A.E.
Mobile No: +971-**-***-****
Email: ************@*****.***
Personal Information
Age : 22
Birthday : 20 March 1989
Sex : Female
Marital Status : Single
Height : 5’2”
Nationality : Filipino
Objective
To be able to work with a team of professionals in an established organization by applying the knowledge and skills acquired in the airline industry, with the aim of further enhancing my proficiency.
Educational Background
June 2005 - April 2010 University of the Philippines Los Baños
BS Applied Mathematics (Major in Operations Research)
June 2005 – April 2007 Every Nation Leadership Institute
Certificate in Christian Leadership
Fisher’s of Men Award
Work Experience
July 2010 to present Customer Service Agent
(Systems Service Agent, Flight Management Unit)
DNATA Airport Services
Terminal 1, Dubai, U.A.E.
Job Description:
Ensure allocated flights are opened/closed and edited as per the defined configuration and the airline specific requirements.
Ensure flight control sheets are maintained for each flight and message with regards to PNL (Passenger Name List), ADL (Addition/Deletion List), SOM (Seats Occupied Message), and LDM (Load Distribution Message) are actioned and filed.
Regularly update DMIS with configuration, booked load and actual load of the flight allocated.
Control flights (where applicable) through the various DCS by assessing passenger load and amending levels for No Records/Go Show, staff acceptance, upgrading and downgrading according to the airline specific requirements.
November 2009 to April 2010 Student Assistant
Interactive Learning Center
UPLB, College, Laguna
April to May 2009 On-The-Job Training/Practicum
Department of Tourism and Commerce Marketing
Dubai, United Arab Emirates
July to October 2009 Tutor
The Learning Place School Inc.
College, Laguna
April to May 2007 Student Assistant, Tutor
Office of Anti-Sexual Harassment
UPLB, College, Laguna
Technical Profile
Proficient in Airport systems like PRS, MACS, and BAB
Knowledgeable in BABEL, SABER, KRISCOM, and CODECO
Proficient in OR Software (WinQSB, TORA)
Skills in Designing Arts
Knowledgeable in FORTRAN Programming Language
Knowledgeable in Office Document Software
Knowledgeable in Microsoft Office (MS Word, MS Excel, MS PowerPoint)
Organizational Affiliations
Victory Christian Fellowship- Los Baños
Secretary, (since 1st semester 2007-2008)
Vice President, (since 1st semester 2008-2009), 2005-2010
Ugnayan ng Pahinungod (Office of Volunteers Affairs) – University of the Philippines Los Baños
Volunteer Teacher (since 2nd semester 2008-2009 till 2nd semester 2009-2010)
Seminars/Trainings Attended
July 2010 MACS Edits Training
On Job Training - Check-in
Dangerous Goods for Passenger Handling
Basic Aviation Security Course (Level-1)
DNATA - Customer's Check-in Experience
Fundamentals of Passenger Handling
DNATA’s Winning Ways
August 2010 Employee Performance: Managing Difficult People (Online)
Aviation Security (Online)
Basic Geography (Online)
DNATA Vision, Mission and Values (Online)
Examining Travel Documents (Online)
Explore IATA AREA 3 (Online)
Explore IATA AREA 2 (Online)
September 2010 Performance Matters (Online)
Fatigue and Shift Work (Online)
Excellence in Service: Providing Superior Customer Service(Online)
MACS GUI Made Easy(Online)
October 2010 British Airways PRS Training (Check-in and Close Out)
Terminal 1, Dubai International Airport
June 2011 Introduction to Civil Aviation (Online)
Business Excellence: The Fundamentals of Quality (Online)
Explore IATA AREA 1(Online)
Feb. 24, 2009 World of Operations Research
Operations Research Society of the Philippines
UPLB, College, Laguna
February 2009 One Life To Live Seminar (Leadership Seminar)
Victory-Los Baños
College, Laguna
July 2008 Introduction to Operations Research
University of Urbana-Champaign
UPLB, College, Laguna
May 22-24, 2008 Campus Harvest 2008 (Leadership Training)
Philsports Complex, Pasig City, Philippines
July 20-22, 2007 Every Nation World Conference (Leadership Training)
Araneta Coliseum, Manila, Philippines
May 25-27, 2006 Campus Harvest Asia (Leadership Training)
Ninoy Aquino Stadium, Manila, Philippines
Character References
Mr. Rodelio Laureta Technical Manager
Cooper & Wilcock Vertical Lift Consultant
Knowledge Village, Dubai +971-**-***-****
*********@*****.***
Ms. Jessica Amplayo Senior Systems Support Supervisor
Terminal 1, Dubai Int’l Airport
***************@********.***
Mrs. Zainab Mamoun Administration Officer
Dept. of Tourism and Commerce Marketing
*******@************.**
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