Customer Service Human Resources

Evan Lawson

**** ******** **** ***** ********, Ohio 45011

Home: 513-***-**** Cell: 513-***-****

****.**********@*****.***

Entry-Level Human Resources Professional

Profile

Results-driven, entry-level human resources professional eager to contribute exceptional recruiting, project management, communication, human resources assistance, client relation, and database administration skills towards supporting operations of a progressive organization offering long-term career opportunities.

Education

University of Phoenix Cincinnati, OH

Associates in Business Administration concentration in Human Resources Management

Expected Graduation Date: 12/2012

Thomas More College – Cincinnati, OH

(October 2010 – February 2011)

Wright State University – Dayton, OH

(August 2004 – January 2006)

Princeton High School – Cincinnati, OH

Graduated with High School Diploma

Experience

Convergys Erlanger, KY Associate, Recruiter (October 2011- January 2012)

Highlights:

Conducted over 40 initial face to face interviews on weekly basis and 20 final interviews with candidates.

Conducted over 100 initial phone interviews weekly.

Utilized various methods of sourcing to attract quality candidates, including newspapers, social media, job fairs, college recruiting, and workforce centers.

Pre-screened, and interviewed potential candidates for open positions while ensuring compliance with company policy and federal regulations.

Administered pre-employment assessment testing for various open positions.

Extend offer to candidates.

Confirmed and coordinated candidates for New Hire Orientation.

Processed all necessary New Hire paperwork including I-9s.

Coordinated employee schedules.

Handled employee disputes in a professional manner.

Intermediate user in HRIS software (ex: PeopleSoft, Vurv, Kenexa, Microsoft Office).

Sexual Harassment training.

Primerica Financial Services – Mason, OH Recruiter, Agent (Aug 2011 – April 2012)

Highlights:

Recruited 2 candidates within first month of orientation.

Provided references from current representatives, displaying potential candidate’s current job/ income, contact information, and main characteristics.

Format a selection process to use as a way to determine candidates eligibility ( for example: previous background, future goals, skills, motivation, and determination to succeed).

Personally meet with successful candidates, either at his or her home, or my office.

Provide overview of the company history, operations, and representative opportunities.

Successful candidates I send to the final interview process with the Regional Vice President.

Candidates that are chosen by myself and the Regional Vice President, are developed and trained for future representative roles and successfully guided towards expanding his or her own business within the Primerica company.

Educate consumers on the selection of financial products the company offers.

GE Capital – Kettering, OH Customer Service Representative

(Mar 2011 – Sept 2011)

Highlights:

Opened and established over 300 accounts for clients TJX and Lowes.

Maintained high quality customer care which resulted in a high retention rate.

Assists clients such as, TJX and Lowes customers with credit card services.

Routed calls to appropriate departments.

Sold financial products such as, credit card insurance.

Pella Corporation – Fairfield, OH

Operator (April 2007 – Mar 2011)

Highlights:

Received recognition for many discovered inaccuracies.

Product line improvement within various focus groups.

Manufacturing of entry doors.

Performed and maintained quality checks.

Macy's, Inc. – Springdale, OH Sales Associate (Nov 2004 – Dec 2006)

Highlights:

Maintained high sales and opened 3 new store credit accounts daily in assigned departments, including Men's department and Ladies' Shoes.

Provided outstanding customer service.

Organized assigned department sales and displays.

Received inbound and made outbound calls.

Operated POS registers.

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